[Hiring] Bilingual Program Coordinator/Administrative Assistant @Sentrex Health Solutions

Role Description

The Bilingual Administrative Assistant is responsible for providing administrative and clerical support and managing all aspects of the office administrative activities.

• Providing cross-coverage administrative support to all areas within the Patient Support Program including processing safety data, fulfillments/reviews, internal/external communications, field staff support, reports (daily, weekly, monthly etc.), data clean-up, meetings, maintenance of filing system, and general office/administrative duties.
• Ensuring complete and high-quality data entry into our database systems.
• Providing effective and timely management of inbound calls, faxes and email communication.
• Executing other ad-hoc administrative duties, as they are assigned.
• Process data entry activities of pertinent information received at different points of contact during the delivery of Program services.
• Engage in and manage email, phone, and fax correspondence.
• Handle incoming and outgoing mail.
• Prepare and send out Program letters and materials and work collaboratively with the team to complete a variety of administrative duties.
• Order office supplies and maintain inventory.
• Report Adverse Events/Severe Adverse Events (AE/SAEs) following approved SOPs.
• Complete all relevant reports (time sheets, expenses, mileage, validate CRM reports, etc.) as per specified timelines and as per required standards.
• Maintain program data accuracy through review of program documentation for completeness and consistency.
• Additional duties as assigned by the manager.

Qualifications

• Grade 12 education combined with 2 years of community college, secretarial and/or equivalent work-related experience providing office administration services.
• Bilingualism (English and French) is required.
• Experience working with Patient Support Programs is an asset.
• Excellent verbal and written communication, listening, and customer service skills.
• Accurately inputting information into various paper and electronic forms.
• Ability to learn quickly, adapt, and multi-task in a fast-paced and changing environment.
• High level of proficiency with Information Technology as well as computer and software skills: Microsoft Office suite of applications, phone systems and databases.
• Typing skills and ability to be a strong functional user of various computer-based programs.
• Strong organizational skills with the ability to cope with changing priorities.
• Self-directed individual who can work independently with minimal supervision.
• Adheres to confidentiality policy when handling and managing patient data and information.
• Proactive, dynamic and demonstrates an ability to work in a team environment and collaborate with others in assisting with the delivery of administration services.

Requirements

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Benefits

• Competitive Salary and generous vacation entitlement.
• Wellness Program (5 paid days off for your well-being!).
• Paid Sick Days.
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance.
• Employee & Family Assistance Program.
• RRSP Matching Program.

Company Description

Sentrex Health Solutions is a proudly Canadian company and a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes.

• Specialty Pharmacy Services.
• Customized Solutions for Warehouse, Wholesale & Distribution.
• Patient Support Programs.
• Strategic Creative Services.
• HCP & Clinic Services.