[Hiring] Bilingual Administration & Co-Pay Assistant @Cencora

Role Description

This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

• Follow up with patients according to the approved/allowed cadence to obtain reimbursement-related updates and information required to support case progression.
• Update and maintain patient files accurately and in a timely manner, ensuring all reimbursement-related activities, outcomes, and communications are properly documented.
• Support reimbursement processes by collecting, reviewing, and recording information related to coverage, claims status, and patient access matters, in accordance with program requirements.
• Escalate reimbursement issues, coverage barriers, and case-specific concerns to the appropriate team members as required.
• Report all Adverse Events identified during patient interactions to the assigned units/departments in accordance with company policies and procedures.
• Maintain accurate and current records in applicable systems and department files.
• Compile reimbursement-related information from various sources for reporting, tracking, and case management purposes.
• Interact with internal team members and management to support resolution of case-related and workload-related issues.
• Maintain positive and professional working relationships with associates, management, and other internal stakeholders.
• Comply with all applicable policies, procedures, privacy requirements, safety rules, and program guidelines.
• Perform related reimbursement support duties as assigned.

Qualifications

• High School diploma/GED required.
• 1-3 years’ experience in an administrative role in a pharmaceutical setting.
• In-depth knowledge of the Microsoft Office Suite of applications is essential.
• Proven accuracy when processing large amounts of data.
• Strong communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Adaptability to change and to learn new skills as required.
• Bilingual, French/English is required.

Requirements

• Ability to communicate effectively in writing and verbally to clarify requests and provide accurate updates.
• Strong organization and attention to detail to maintain records, schedules, and administrative documentation.
• Analytical thinking to compile information, identify discrepancies, and support routine reporting needs.
• Ability to resolve routine issues by applying standard procedures and exercising sound judgment on escalation needs.
• Use of standard productivity tools to prepare documents, manage information, and coordinate administrative activities.

Benefits

• Compensation, benefits, and resources that enable a highly inclusive culture.
• Medical, dental, and vision care.
• Support for working families, including backup dependent care, adoption assistance, infertility coverage, and family building support.
• Behavioral health solutions, paid parental leave, and paid caregiver leave.
• Variety of training programs and professional development resources.
• Opportunities to participate in mentorship programs, employee resource groups, and volunteer activities.

Company Description

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements.