[Hiring] Bilingual Energy Services Program Specialist @CLEAResult

Role Description

Our program delivers low-to-no-cost energy efficiency upgrades to income-qualified households across Oregon. The Program Coordinator is the connector between home energy advisors, contractors, and customers — moving each project from assessment through bid, approval, and scheduling.

A significant share of the customers and contractors in this program communicate in Spanish. You'll work across both languages daily, by email and by phone. Fluency in English and Spanish is required.

What you'll do

• Move projects from assessment to approval.
• Review home energy assessments and recommendations submitted by home energy advisors, determine which trade allies to request bids from, and review bids as they come in — applying incentives and deciding what moves forward.
• Manage the pipeline.
• Carry a caseload of projects at different stages simultaneously. Bid requests are typically completed within five business days of submission.
• Be the point of contact.
• Communicate outcomes to customers, send documents out for signature, and notify contractors once a project is approved so they can schedule the work. Respond to English- and Spanish-speaking customers and contractors via email on program participation questions.
• Keep the data straight.
• Maintain project trackers in Excel and other program reporting; review reports and spreadsheets for accuracy, completeness, and eligibility.
• Flag and resolve what's stuck.
• Identify roadblocks to project completion and work with the program team to clear them.
• Support program improvement.
• Document customer conversations and feedback, and contribute ideas that improve how the team delivers this work. Occasional participation in community events to raise awareness of the program.

Qualifications

• Fluency in English and Spanish, spoken and written.
• 2+ years coordinating projects, cases, or customer-facing services — nonprofit work, residential contracting, healthcare, community organizing, or similar.
• Comfortable managing a high volume of detail across spreadsheets and email without losing accuracy.
• Strong written communication — you'll be documenting decisions and explaining next steps to people who aren't in the industry.
• Able to work independently once trained, and to manage competing deadlines without things slipping.

Requirements

• Background in energy efficiency, weatherization, or construction project management (helpful but not required).
• Experience with incentive or rebate programs (helpful but not required).
• Familiarity with CRM or project-tracking systems beyond Excel (helpful but not required).

Benefits

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours.
• 401(k) with company match.
• Paid vacation, sick, personal, and parental leave time.
• Paid Volunteer Time: giving back to our communities is important to us.
• Employee Recognition Program – convert your recognition points into gift cards.
• Employee Assistance Program – offers benefits to help you manage daily responsibilities.
• Access to on-demand training courses to advance further in your career.