[Hiring] Bilingual Disability Claims Specialist @Medavie

Role Description

As a Bilingual Disability Claims Specialist, you will be working and collaborating with a dynamic and talented team of professionals in a high-energy work environment supporting our members through illness, recovery, and return to work by providing them with disability benefits and proactive case management. In this role, you will help members to realize their potential for productive lives, to the best of their abilities.

At Medavie, you have the flexibility to work from wherever you're most productive and inspired — be it your home office, a few days at home or at work, or full time in our offices.

Key Responsibilities:

• Responsible for the disability claim adjudication from the initial decision to building the right case management plan including identifying the supports needed for each case, monitoring treatment and the achievement of the plan, and working with the claimant, employer, and providers involved in the case.
• Active case management of files, providing regular communication with all stakeholders and assessing the use of claims tools (rehab etc.) and requesting ongoing medical as needed.
• Provide assessment of key dates within the lifecycle of the claim and ensure case management plans are updated regularly.
• Ensure that required tasks within the assigned case load meet service level standards.
• Render timely and potentially difficult decisions and effectively communicate these decisions, while managing escalations with employers and claimants.
• Build effective relationships with key stakeholders (the claimants, the treatment providers and physicians, the employers, group administrators, human resources, and lawyers) to support recovery and return to work.
• Ensure effective and consistent use of our electronic case management system.

Qualifications

• Education: University degree or a completed college diploma related to occupational health, disability management, kinesiology, Education, Human Resources, Legal Study areas are assets but are not limited.
• Work Experience:
  • Combination of education and/or experience with well-developed analytical, decision-making, and problem-solving skills.
  • Experience related to disability claims management, insurance benefits, adult education, kinesiology or other health-related industries or new graduates with a Degree or Diploma in Disability Management, Kinesiology, Rehabilitation Medicine or other health-sciences.
  • Experience in a professional setting where you have the demonstrated ability to make critical decisions, solve problems, and both work as a team and autonomously.
  • Experience in assessing different information sources to inform decisions and to advise customers is a definite asset.
• Computer Skills:
  • Proficiency working with Microsoft Office applications (Word, Excel, and Outlook).
  • Strong technical aptitude: Ability to multitask and navigate between multiple software applications simultaneously while ensuring detailed online notes and tracking of information.
• Language skills: Bilingualism is required to meet the needs of the English-speaking clientele.

Requirements

• Exceptional written and oral communication skills.
• Well-developed organizational and prioritization skills.
• Positive attitude with a drive to succeed and a commitment to quality service.
• Innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• Experience providing customer care, support, and assistance with the ability to communicate complex and difficult information clearly.
• Strong initiative, leadership, and strategic thinking.
• Excellent problem-solving skills with the ability to work independently and with all levels of the organization.
• Ability to maintain a high degree of accuracy in a fast-paced environment.

Benefits

• Flexible work arrangements and emphasis on work-life balance.
• Comprehensive health, vision, and dental plan that is 100% employer paid effective on your first day.
• 100% employer-matched Defined Contribution Pension Plan.
• Annual Incentive Bonus which recognizes your contribution to our success.
• Paid vacation and additional Vacation Purchase Program.
• Wellness benefits, health resources, and fitness center discounts.
• Participation in a 15-week paid training program, providing necessary education, tools, and resources.
• Career path encouraging you to follow your passions, learn new skills, and focus on growing your career with Medavie.