[Hiring] Bilingual Benefits Counselor @24-MAG

Role Description

We are sharing a specialised remote consulting opportunity for bilingual Spanish-English Benefits Counselors and Public Service Professionals with experience in government services, public benefits, community assistance, and multilingual client support to contribute their expertise to advanced AI training and evaluation initiatives.

Selected professionals will:

• Review public service questions in Spanish and English.
• Develop structured evaluation criteria.
• Assess AI-generated Spanish responses for accuracy, clarity, completeness, and natural language usage.

The work combines practical public assistance experience with bilingual communication, service navigation, and quality evaluation to improve how AI systems assist Spanish-speaking individuals seeking information about government programmes and public services. Prior experience with AI training projects is not required.

Qualifications

• Native or professional-level proficiency in both Spanish and English.
• At least 1 year of professional experience counseling or assisting members of the public.
• Experience as a Benefits Counselor, Case Manager, Community Health Worker, Public Service Advisor, or in a comparable client-facing role.
• Demonstrated experience in at least one of the following areas: Medicare, passport services, veterans benefits, student loans or financial aid, or National Park services.
• Strong understanding of the relevant public assistance programmes, service procedures, or benefits information within the candidate's area of expertise.
• Experience answering public inquiries and providing practical assistance to individuals seeking government services.
• Excellent written communication skills in Spanish and English, with an emphasis on clarity and precision.
• Strong analytical reasoning, attention to detail, and structured problem-solving capabilities.
• Must be based in the United States.
• Availability to begin promptly and commit 10–20 hours per week, with additional availability toward the end of the project.

Requirements

• Ability to evaluate the factual accuracy and completeness of public service information.
• Strong understanding of natural Spanish-language communication in public assistance settings.
• Ability to identify mistranslations, ambiguous terminology, and culturally or contextually inappropriate wording.
• Experience assisting Spanish-speaking individuals with benefits questions, administrative procedures, or public service navigation.
• Experience across multiple government service or public benefits areas is advantageous.
• Professional interpreting or translation experience is highly valued.
• Experience preparing Spanish-language guides, FAQs, informational resources, or training materials is beneficial.
• Familiarity with client counseling, public outreach, and community assistance practices.
• Experience assisting diverse communities, including rural populations and individuals with limited literacy, is advantageous.
• Strong organisational skills and the ability to work independently in a remote, asynchronous environment.

Benefits

• Freelance / contract engagement.
• Fully remote — United States only.
• Compensation: $35–$50/hour.
• Expected Commitment: 10–20 hours per week, with increased availability toward the end of the project.
• Project Duration: Short-term engagement.
• 10 available openings.

Company Description

This opportunity is available through 24-MAG LLC. We connect experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams.

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