[Hiring] Backup Care Facilitator @Cariloop

Role Description

Cariloop is seeking a compassionate, highly organized, and experienced Backup Care Facilitator who will specialize in Backup Care Solutions, supporting members with urgent or short-term caregiving needs. In this dynamic and fast-paced role, you will support members navigating unexpected care disruptions. You’ll play a critical role in ensuring that members receive timely and reliable options, offering peace of mind during challenging times.

• Availability to support members Monday through Friday from 5:00 a.m. to 2:00 p.m. Central Time.
• Participation in a rotating on-call schedule for weekends and holidays.
• Ability to respond with urgency, exercise sound judgment, and independently prioritize member needs during coverage periods.

Key Responsibilities

• Care Coordination: Fulfill member needs for backup care across child care, elder care, or pet care by identifying and vetting appropriate care providers to meet specific care needs and timeframes.
• Reimbursement Processing: Review, validate, and process member-submitted backup care reimbursement requests accurately and efficiently, ensuring adherence to policy guidelines and timely resolution of payment-related inquiries.
• Timely Response: Act as the frontline responder for last-minute care requests, ensuring resolutions within tight timelines while maintaining a high standard of empathy and professionalism.
• Documentation & Reporting: Maintain detailed and accurate documentation of provider support options and communication.
• Team Collaboration: Work closely with internal team members and networks to ensure seamless service delivery and continuous improvement.

Qualifications

• Minimum 3 years of experience in care coordination, family support services, provider scheduling, or back-up care services.
• Demonstrated experience in time-sensitive care environments.
• Strong organizational and time management skills with attention to detail.
• Demonstrated ability to work independently, exercise sound judgment, and analyze situations with limited direction.
• Proficiency in using digital tools and case management software.
• Empathy-driven communication skills with the ability to instill trust and confidence.
• Knowledge of national or regional care networks, licensing, and regulatory considerations is a plus.

Preferred Experience

• Working with families from diverse cultural, socioeconomic, and geographic backgrounds.
• Familiarity with HIPAA compliance and handling of sensitive health or personal information.
• Bilingual abilities are a strong advantage.

Attributes

• Compassion and Empathy: You have a genuine desire to help others.
• Adaptability: You understand that change is inevitable and can adapt quickly to evolving priorities or circumstances.
• Critical Thinking: You think critically to address complex matters by developing creative solutions tailored to the needs of the team or our members.
• Resourcefulness: You are comfortable using technology to research and provide accurate information for services and support.
• Cultural Awareness: You are sensitive to and have respect for diverse cultures, backgrounds, and beliefs without sacrificing quality of service.
• Team Orientation: You effectively work with interdisciplinary teams and embrace knowledge sharing, collaboration, and working towards a common goal.

Benefits

• Comprehensive medical, dental, and vision insurance coverage.
• Employer contributions to 401k retirement plans and Health Savings Accounts (HSA).
• Company-sponsored life, short-term, and long-term disability insurance.
• Access to Cariloop's member portal and services for both you and your family.
• Annual stipends through our partner UrbanSitter for trusted care services.
• Open time-away policy and 14 paid company holidays yearly.
• Quarterly mental health days for all Loopers.
• Paid volunteer time away to make a positive impact in communities.
• Fully paid caregiver leave for all Loopers.
• And more!