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AVP P&C Claims Shared Services
@American Bankers Insurance Company of Florida
[Hiring] AVP P&C Claims Shared Services @American Bankers Insurance Company of Florida
Mar 15, 2025 - American Bankers Insurance Company of Florida is hiring a remote AVP P&C Claims Shared Services. 💸 Salary: $141,400.00 - $236,100.00. 📍Location: USA.
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Role Description
The Assistant Vice President (AVP) of Claims Shared Services will oversee the development, implementation, and continuous improvement of shared service functions supporting the claims organization, including but not limited to, Claims Customer Service, Subrogation, and Vendor Management. This role is responsible for driving operational excellence and oversight, ensuring efficient processes, and delivering high-quality service to internal stakeholders, clients, and partners. This is a remote opportunity.
- Vision and Strategy: Develop and implement a clear vision and strategy for the claims line of business that aligns with the overall goals of GH Claims, COO, and Assurant. Set long-term objectives and identify key performance indicators (KPIs) to measure success.
- Leadership and Mentorship: Lead and mentor a team of claims professionals, fostering a culture of engagement, accountability, continuous improvement, and high performance.
- Team Development: Provide day-to-day leadership to the claim’s operations leadership team members, managing complex issues as appropriate. Lead and develop a high-performing team of claims leaders and operations teams, providing ongoing feedback, mentorship, and support to ensure the team is skilled and motivated.
- Engagement: Create an environment built on trust and build a high level of engagement to create followership with peers and drive alignment from within.
- Change Management: Lead the Claims organization through change, holding leadership accountable for alignment and leading their teams through change. Proactively explore solutions to complex problems.
- Collaboration: Collaborate with internal and external stakeholders to align claims operations with business objectives and drive organizational success. Work with other departments to streamline processes and improve overall operations.
- Compliance: Ensure compliance with regulatory requirements, company policies, and state and federal laws to avoid bad faith exposures and manage risks associated with claims operations.
- Claims Processing: Develop and implement strategies to streamline claims processing, improve efficiency and accuracy, and enhance customer experience and service delivery. Support and hold leaders and teams accountable for transformation efforts.
- Regulatory Compliance: Ensure and hold all staff members accountable for compliance with regulatory requirements and company policies.
- Stakeholder Relationships: Establish and maintain strong relationships with key stakeholders; proactively keeping them abreast of key claims operations metrics, volumes, impacts, risks, etc.
- Customer-Centric Approach: Ensure a customer-centric approach in all claims managing processes, addressing customer pain points, and enhancing the overall customer experience.
- Data Analysis: Analyze claims data to identify trends and areas for improvement. Monitor and analyze KPIs to assess the effectiveness of claims operations and implement improvements as needed.
- Escalated Claims: Manage escalated claims and provide guidance on complex cases.
- Reporting: Compose and present claims reporting and data to effectively communicate LOB/Product claims operations performance to senior management.
- Technology and Innovation: Leverage technology and digital tools to enhance claims processing efficiency and accuracy. Foster a culture of continuous improvement and innovation within the shared services team.
- Budget Management: Responsibly manage the claims operations budget to balance efficiency, effectiveness, staffing resources/GCC, and service levels.
- External Relationships: Develop and maintain external relationships with customers, professional organizations, reinsurers, and other stakeholders.
Qualifications
- Bachelor’s degree in business administration, Insurance, or a related field, or equivalent work experience.
- Minimum of 10 years of experience in claims management within the insurance industry, with at least 10 years in a leadership role.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong people leadership and team management skills.
- Excellent communication and interpersonal skills, with the ability to effectively communicate risk to the business / Assurant, to Sr. Leadership and demonstrate good faith efforts.
- Strong collaboration skills with the ability to influence business leader, peers and others, while protecting Assurant and holding business leaders / the team accountable.
Requirements
- Executive presence skills with the ability to map out and tell the claims story/journey to deliver on our promise to customer using good faith behaviors, compliance regulatory guidelines, and state/federal requirements.
- Master’s degree in business administration or a related field. (a plus)
- Professional certifications such as CPCU (Chartered Property Casualty Underwriter) or AIC (Associate in Claims).
- Experience with process improvement methodologies (e.g., Lean Six Sigma).
- Experience with claims management systems and technology solutions.
- Strong project management skills and the ability to manage multiple priorities.
Working Conditions
- General office demands
Travel Requirements
- 20%
Pay Range
- $141,400.00 - $236,100.00
Application Deadline
- Expected application deadline is 03/21/2025
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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All others
All others
|
Salary
💸
$141,400.00 - $236,100.00
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 15, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
