[Hiring] AVP of Commercial Excellence @Techtorch

Role Description

As the AVP of Commercial Excellence - Seasoned Salesforce Architect, you will be responsible for:

• Solution Architecture: Design scalable, high-performance Salesforce solutions with emphasis on PSA and services automation.
• Platform Strategy: Provide thought leadership on integrating Salesforce core clouds (Sales, Service, Experience, and Revenue) with PSA solutions.
• Implementation Leadership: Partner with business stakeholders, technical teams, and delivery partners to transform business requirements into effective technical solutions.
• Integration Design: Architect and oversee integrations between PSA solutions, ERP systems, financial platforms, and other business applications.
• Governance & Standards: Develop best practices, development standards, and architectural guidelines for Salesforce implementations.
• Innovation: Assess and recommend new Salesforce features, AppExchange apps, and third-party tools that enhance services automation and operational excellence.
• Mentorship: Serve as a trusted advisor to stakeholders while mentoring development teams in Salesforce architecture and delivery best practices.

Qualifications

• 10+ years of Salesforce experience, with at least 5 years in an architect role.
• Salesforce Certified Application Architect or System Architect preferred.
• PSA vendor certifications (Certinia/FinancialForce, Kantata, Kimble) preferred.

Requirements

• Expertise in Quote-to-cash (Knowledge of Agentforce Revenue is a plus).
• Expertise in CPQ solutions (e.g., Salesforce CPQ, Agentforce Revenue etc.).
• Deep understanding of contracting process (new, amendment, renewals etc.).
• Experience integrating with a billing system e.g., NetSuite SuiteBilling, ZoneCo etc.
• Demonstrated ability to use AI-native delivery practices, including LLM-assisted solution design, rapid prototyping, prompt engineering, AI-assisted documentation, and AI-supported configuration and code generation.
• Strong proficiency across Salesforce Core (Sales Cloud, Revenue Cloud, CPQ, Service Cloud, Experience Cloud).
• Proven experience designing integrations between Salesforce and ERP, HCM, and financial systems.
• Familiarity with middleware solutions (MuleSoft, Workato, etc.).
• Strong understanding of Salesforce API, data synchronization, governance models.
• Strong communication and stakeholder management skills.
• Ability to translate complex technical designs into clear business outcomes.
• Proven leadership in cross-functional teams, including mentoring and coaching.

Benefits

• The opportunity to work at the forefront of AI-powered enterprise technology consulting.
• A high-impact environment where ownership and delivery are rewarded.
• Exposure to top-tier private equity firms and their portfolio companies.
• A global, collaborative team focused on results, innovation, and excellence.