[Hiring] Auto Property Damage Adjuster @United Auto Insurance

Role Description

The Auto Property Damage Adjuster will be responsible for evaluating and processing insurance claims. This position involves:

• Reviewing coverage
• Assessing damage
• Determining liability
• Negotiating settlements with policyholders or third parties

This position offers a remote work arrangement, allowing the ideal candidate to work from their preferred location within the Southeast region.

Duties

• Conduct thorough investigations for low complexity insurance claims.
• Collect relevant information, such as photographs, statements, police reports, and any other documentation necessary for assessment.
• Review the extent of damage to vehicles or other insured items.
• Utilize industry-standard tools and software to estimate repair costs and replacement values, as needed.
• Review insurance policies to verify coverage, limitations, and exclusions.
• Ensure that claims fall within the scope of the policy and comply with legal and regulatory requirements.
• Analyze circumstances surrounding accidents or incidents to establish liability.
• Complete appropriate documentation of all interactions, investigations, and assessments.
• Communicate findings and decisions to policyholders, claimants, and other stakeholders in a professional and empathetic manner.
• Negotiate fair and reasonable settlements with claimants or their representatives.
• Ensure compliance with company policies, industry regulations, and legal requirements during the settlement process.
• Provide excellent customer service by addressing inquiries, concerns, and providing regular updates to policyholders and claimants.
• Work closely with other departments, such as underwriting and legal to ensure accurate and timely claims processing.
• Stay updated on industry regulations and compliance standards.

Performance Expectations

• Meet established targets for productivity, cycle time, quality, compliance, customer satisfaction, and timely claim resolution.

Qualifications

• Bachelor’s degree in a relevant field (such as business, finance, or a related discipline) preferred.
• Four years of prior experience in insurance or customer service accepted in lieu of degree.
• Must hold a Florida 6-20 All Lines Adjuster License.
• A dual license in Texas is highly preferred.
• Bilingual preferred (English/Spanish).

Skills & Experience

• Knowledge of property and casualty insurance policies, regulations, and procedures is a plus.
• Proficient in Word, Excel, Windows-based applications, and internet usage.
• Strong analytical and problem-solving skills.
• Excellent communication and negotiation abilities.
• Attention to detail and organizational skills.
• Ability to work independently, make sound judgments, and handle multiple claims simultaneously.

Benefits

• 401(k) Retirement Savings Plan with employer match.
• Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance.
• Paid Time Off, Holidays, and Leave programs.
• Flexible spending accounts.
• Basic Life Insurance and Voluntary Life/ADD.
• Voluntary Short Term and Long-Term Disability.