[Hiring] Auto Claims Adjuster- Property Damage @Freedom National

Role Description

We are looking for a rock-star adjuster with at least 3 years’ experience to handle non-standard, private passenger auto claims for Arizona and Utah policyholders. This position is fully remote and will predominately adjust auto collision/comprehensive and property damage claims but should also be familiar handling non-complex bodily injury and PIP claims. Must be available to work hours between 8am - 5pm Mountain time, flexible on exact schedule of 30 hours worked. Part time 30 hours/week with potential to move to full time.

• Investigate, evaluate, and settle private passenger auto insurance claims from first notice of loss to settlement
• Set initial reserves and adjust as appropriate
• Ensure compliance with specific state regulations, policy provisions, and company standards
• Apply policy language in accordance with UT statutes to determine whether the loss is covered
• Verify and explain coverages, conduct liability investigations, and advise customers of your liability decision
• Order police reports, take recorded statements, assign vehicles to be appraised, and reach out to claimant carriers when needed
• Set expectations of the claims process and keep the insured and/or claimant informed of the claim status
• Fairly evaluate all damages to determine the appropriate amount the insurance company should pay
• Arrange, handle, and pay repair, rental, towing, total losses and negotiate storage
• Maintain up to date, consistent diary to accurately record timeliness of correspondence and systematically review and resolve claims within the specified state compliance guidelines
• Evaluate all information and flag any coverage issue, potential fraud, or other red flags
• Negotiate settlements and authorize payments
• Confer with legal counsel on claims when needed
• Meet expectations for attendance and punctuality
• Assume other responsibilities as directed by management

Qualifications

• 3+ years of adjusting private passenger auto claims in a fast-paced setting
• Capability to train and perform the job remotely & meet our work from home requirements
• Have a passion for providing excellent customer service
• Communicate, both verbally and written, complex issues in ways that the customer easily understands
• Possess empathy, adaptability, time management, and organizational skills
• Diffuses emotional customer situations effectively and recognizes when to escalate
• Punctual and conscientious about work hours and makes appropriate arrangements for vacations and special leave
• Familiarity with various insurance databases (ISO/Verisk) and compliance reporting (OFAC, Medicare)
• Basic typing and computer knowledge, including familiarity with Windows OS
• Bilingual (English/Spanish)
• Familiarity with FileHandler claim system a plus

Benefits

• Health, Dental, Vision and Life Insurance Available
• 401(k) with 3% Safe Harbor Contribution
• Competitive Vacation Time
• Sick Time
• Paid Holidays
• Fully Remote