[Hiring] AU Rostering & Admin Coordinator @People Partners

Role Description

A great roster is more than names, shifts, and times. It keeps services running and helps ensure people receive the support they’re counting on. As our AU Rostering & Admin Coordinator (NDIS), you’ll take ownership of day-to-day rostering and administration for one of our Australian clients, coordinating staff schedules around client needs and service requirements. When shifts change, priorities collide, or coverage suddenly disappears, you’ll be the person who brings order to the moving pieces. You’ll manage allocations, replacements, and last-minute changes while keeping stakeholders informed and maintaining service continuity.

If solving a complicated roster feels more like a satisfying puzzle than a headache, you may have found your next role.

• Create, manage, and maintain staff rosters.
• Coordinate shift allocations, replacements, and reallocations.
• Manage last-minute roster changes and scheduling requirements.
• Coordinate with stakeholders to maintain service continuity.
• Manage complex and changing staff schedules.
• Monitor rostering efficiency and identify scheduling issues.
• Prepare reports and maintain accurate administrative records.
• Support recruitment administration.
• Maintain compliance-related records and documentation.
• Use rostering and workforce management systems to manage schedules.
• Identify opportunities to improve rostering and administrative workflows.
• Manage competing priorities within required timeframes.

Qualifications

• 5+ years of rostering or scheduling experience.
• Strong administration and reporting experience.
• Experience creating and managing complex staff rosters.
• Experience managing high-volume and changing schedules.
• Experience using rostering or workforce management systems.
• Intermediate-to-advanced Microsoft Excel skills.
• Proficiency with Microsoft Outlook and Word.
• Strong organisational and time management skills.
• Strong attention to detail and accuracy.
• Strong written and verbal communication skills.
• Ability to coordinate with multiple stakeholders.
• Ability to prioritise competing requirements in a fast-paced environment.
• Ability to work independently and manage assigned responsibilities.

Requirements

• Experience with NDIS rostering.
• Experience within the disability or healthcare sector.
• Experience with Deputy or a similar workforce management system.
• Experience supporting compliance requirements within an NDIS, disability, or healthcare environment.
• Experience in BPO, contact centre, workforce planning, or another high-volume scheduling environment may also be relevant where strong rostering experience is demonstrated.

Benefits

• Permanent Work-from-home setup.
• Company-provided equipment.
• Secondary Wi-Fi Modem.
• 21 Leave Credits Annually - Leave benefits begin on Day 1.
• 100% conversion of UNUSED leave credits.
• HMO on Day 1.
• 13th Month Pay.
• Monthly Gift Voucher.
• Milestone Tokens (Birthday/Anniversary/Christmas).
• A Life Beyond the Screen #WorkLifeBalance.
• Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.