[Hiring] Associate, Membership Operations & Communications @238366ba-c47f-434b-be64-e2114b3f8337

Role Description

ATARC, a division of GovExec, is seeking a highly organized and detail-oriented Associate, Membership Operations & Communications to support the day-to-day operations of the corporate membership team. This is a membership support role with a strong operational, coordination, and member engagement component. You will assist with member onboarding, HubSpot/CRM updates, newsletter coordination, engagement tracking, renewal support, and general administrative workflows tied to ATARC’s corporate membership program.

In this role, you will report to the Associate Director, Corporate Membership and will help provide the organizational support needed to keep membership operations running smoothly, consistently, and efficiently. This is a remote position, with a preference for candidates located in the Washington, DC / Maryland / Virginia region.

Responsibilities

• Membership Support
  • Assist with member onboarding and follow-up communications
  • Help coordinate working group access requests and member support needs
  • Maintain onboarding materials, member resources, and internal tracking documents
  • Support scheduling and coordination of member orientations and engagement meetings
  • Assist with renewal outreach tracking and follow-up documentation
  • Help maintain a consistent and organized member experience
  • Assist with coordination and administrative support related to ATARC events, member engagement activities, and trade show participation.
• HubSpot / CRM & Administrative Support
  • Update HubSpot and related CRM records
  • Track membership pipeline activity, renewals, follow-up tasks, and engagement activity
  • Assist with data entry, record management, reporting, and CRM cleanup
  • Support SOW coordination and membership documentation
  • Maintain organized records related to member onboarding, renewals, and engagement
  • Help monitor timelines, deliverables, and internal follow-up items
• Member Communications & Newsletter Support
  • Assist with member newsletter coordination and distribution
  • Help with HubSpot email setup, list updates, formatting, scheduling, and basic reporting
  • Support updates to presentations, templates, and member-facing materials
  • Help draft, edit, and organize communications related to onboarding, renewals, working group participation, and engagement opportunities
  • Maintain organized communication timelines and internal review notes
• Process & Administrative Support
  • Help document membership workflows related to onboarding, renewals, working group engagement, communications, and member follow-up
  • Support internal coordination between Membership, Working Groups, and other ATARC teams
  • Assist with administrative tasks that improve consistency, organization, and responsiveness
  • Help identify recurring process gaps and support improvements

Qualifications

• 1–3 years of experience in administrative support, operations coordination, CRM support, communications support, membership support, or a related role
• Experience with HubSpot or a similar CRM/email platform preferred
• Strong organizational and time management skills
• Strong written and verbal communication abilities
• Excellent attention to detail and follow-through
• Comfortable managing multiple tasks and deadlines
• Collaborative and service-oriented working style
• Strong proficiency in Google Workspace
• Willingness to learn and support a variety of administrative and communications-related responsibilities

Preferred Attributes

• Highly organized and dependable
• Process-oriented and detail-focused
• Comfortable working in CRM and email communication platforms
• Strong written communication skills
• Responsive, proactive, and willing to learn
• Able to work independently while supporting team priorities
• Comfortable balancing administrative support with member-facing communication tasks

Benefits

• Medical, dental, and vision insurance plans
• 401(k) retirement plan with company match
• Open time off policy
• Twelve weeks paid parental leave
• Supportive, collaborative teams
• Unique opportunity to help government officials from a private sector company
• Expansive learning and development opportunities

Compensation

The compensation range for this role is $60,000 to $65,000 per year.

Equal Opportunity Employer

Government Executive Media Group, Inc. and its affiliates ("GovExec") are Equal Opportunity Employers. We do not discriminate against our applicants because of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other status protected by applicable law.