[Hiring] Associate Manager @H&R Block Management

Role Description

Lead virtual operations for the Second Look pod/teams, overseeing staffing, workflow, and day-to-day logistics.

• Facilitate daily virtual huddles to share essential updates and reinforce team alignment.
• Create and maintain schedules, ensuring accurate timekeeping, labor alignment, and coverage across pods.
• Manage associate performance, including timely reviews and coordination with the Associate Relations Center.
• Cultivate an engaging virtual culture through coaching, mentoring, development, and recognition.
• Own key operational metrics, including accuracy, amendment conversion, CSAT/NPS, SLAs, and productivity.
• Drive continuous improvement by identifying workflow/tooling enhancements and preparing or reviewing returns during peak demand.
• Partner with the DGM to execute growth strategies and achieve client growth targets.
• Oversee Second Look quality, including transcript interpretation, identifying risks/opportunities, and reviewing amended return work; provide escalation support and advanced tax guidance.
• Recruit, interview, and select year-round and seasonal Virtual Tax Professionals.

Qualifications

• Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience.
• 5+ years of experience in accounting, finance, bookkeeping or tax.

Benefits

• Competitive pay and comprehensive benefits.
• Support for life both in and outside of work.
• Medical and prescription drug coverage for qualifying associates and their eligible dependents.
• Participation in the H&R Block Retirement Savings Plan (401(k) Plan).
• Employee Assistance Program.
• (Virtual) fitness center programs.
• Associate discount program.
• Automatic enrollment in Business Travel Accident Insurance.
• Associate Tax Prep benefit.

Pay Range

The pay range for this position is $62,800.00 - $94,200.00/Yr. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.