[Hiring] Associate Director, Patient Recruitment and Engagement Lead @Thermo Fisher Scientific

Role Description

The PPD™ clinical research business of Thermo Fisher Scientific is transforming the clinical trial experience. Our patient first digital solutions integrate cutting-edge technology, digital partnerships, and data-driven strategies to accelerate recruitment while making research more accessible, inclusive, and efficient for patients.

We have a new opening for an Associate Director, Patient Recruitment and Engagement (known as a Sr Manager Patient Recruitment internally, band 8) to join our global team. As a working manager, you will oversee a portfolio of studies and line manage Lead and Senior Lead staff who are dedicated to recruitment on global clinical studies, owning the entire process and overseeing implementation and effectiveness of the global recruitment strategy.

This is a home-based position for candidates in the US (east coast preference) with global recruitment strategy and trial management experience. The successful candidate will have functional Lead experience on patient recruitment trials, as well as people management skills gained through leading teams.

• Provides oversight, coaching, and mentoring of less experienced project team members to support their professional development.
• Manage staff, including interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching, mentoring, employee counseling, and separations.
• Support Patient Recruitment at internal, client, and bid defense meetings, providing operational expertise on PR solutions and strategy execution.
• Bridge the activities of the strategy and operational teams to support strategy retention and optimize the strategy execution plan.
• May act as a Functional Lead for global recruitment and retention strategies.
• Work with local teams to understand patient pathways and ensure region-appropriate methods are used.
• Identify potential risks, develop contingency plans, and escalate issues as appropriate.
• Act as Subject Matter Authority for patient recruitment and retention topics in all client communications.
• Track metrics and build progress reports on enrollment targets.
• Provide leadership role in resourcing process, evaluating workload, and improving efficiencies.
• Consult on proposals/RFI’s with the commercial team and attend bid defenses as needed.
• Oversee global study recruitment and retention plans, implementing patient recruitment and retention strategies globally.
• Identify potential barriers to recruitment and retention and develop risk mitigation plans.
• Work closely with the Central Recruitment campaign team to identify strategic solutions for specific patient populations.

Qualifications

• Bachelor's degree or equivalent and relevant formal academic/vocational qualification.
• Previous patient recruitment management experience, including creation and management of global trial strategies (comparable to 10 years).
• 5+ years leading teams or managing staff.
• In some cases, an equivalency of appropriate education, training, and/or directly related experience will be considered sufficient.

Requirements

• Plan, prioritize, and allocate resources to meet business objectives.
• Monitor team productivity, quality, and performance metrics.
• Demonstrated experience leading, coaching, and developing teams.
• Strong interpersonal, communication, and conflict resolution skills.
• Foster a positive, inclusive, and high-performing team culture.
• Proven ability to manage competing priorities in a fast-paced environment.
• Excellent client-facing and interpersonal skills.
• Strong organizational and multitasking abilities.
• Analytical approach to collect, analyze, and interpret data for informed decision-making.
• Knowledge of healthcare regulations, patient privacy laws, and ethical considerations in patient recruitment.
• Proficiency in project management tools and software.

Benefits

• Annual salary range estimated for this position in North Carolina is $120,000- $160,000 USD.
• This position may also be eligible for a variable annual bonus based on company, team, and/or individual performance results.

Company Description

At Thermo Fisher Scientific, we are committed to fostering a healthy and harmonious workplace for our employees. We understand the importance of creating an environment that allows individuals to excel.