[Hiring] Director, Clinical Trial Patient Engagement @Jazz Pharmaceuticals

Role Description

• Provide strategic leadership of the global patient recruitment and retention capability, ensuring operational excellence across all related activities.
• Lead the development of program and study-level patient recruitment and retention strategies in partnership with Program/Study leads, Clinical Development, CROs, and external vendors, ensuring alignment with agreed timelines, budget, and enrolment objectives with advanced mitigation plans.
• Provide strategic input into protocol and operational planning to identify opportunities for enhanced patient-centric study designs, advise on the need for patient insights, enrolment opportunities, recruitment risks, and retention challenges.
• Integrate country, direct patient insights and patient population considerations into the strategic feasibility assessment and study design process, leveraging data-driven approaches (e.g., real-world evidence, EMR/claims data, AI/ML tools) to support realistic enrolment planning and forecasting.
• Develop, implement and oversee global patient recruitment and retention processes, optimize enrolment acceleration, clinical study costs, and trial participant experience.
• Establish and monitor Key Performance Indicators (KPIs) for patient recruitment cost and ROI using insights to drive study level mitigations as well as continuous improvement.
• Ensure all patient-facing clinical trial activities and materials meet regulatory compliance, ethical standards, and organizational objectives, incorporating health literacy considerations.
• Provide functional oversight of CROs and specialist vendors supporting patient recruitment and retention activities, including governance, performance management, and contract and budget alignment.
• Identify, assess, and integrate cutting-edge technologies and data sources (e.g., direct-to-patient outreach, digital and social media campaigns, patient advocacy partnerships, geo-mapping, patient registries) to improve the accuracy and efficiency of recruitment planning and patient engagement.
• Build effective working relationships and provide cross-functional leadership with key internal and external stakeholders (e.g., Feasibility, Patient Advocacy, Clinical Development, Medical Affairs) to ensure alignment and timely delivery of recruitment initiatives.
• Manage and develop a high-performing patient recruitment and retention team, including hiring, coaching, and resource planning.
• Act as a strategic advisor and Subject Matter Expert (SME) on patient recruitment, retention optimization, and clinical trial patient engagement across the organization and in industry forums.
• Represent patient recruitment and retention leadership in executive meetings, governance boards, and strategic planning sessions.
• Support inspection readiness and study closeout activities through appropriate documentation and oversight of recruitment-related activities.
• Contribute to the enhancement of recruitment tools, methodologies, and best practices across the clinical development portfolio and within industry collaboration efforts.

Qualifications

• Advanced expertise in global patient recruitment and retention strategy with proven success in strategic leadership of global patient recruitment programs and delivering enrolment outcomes and mitigating enrolment risk.
• Expertise in diverse recruitment approaches, including direct-to-patient outreach, digital and social media campaigns, patient advocacy partnerships, site-based recruitment, and healthcare professional engagement, leveraging cutting-edge technologies.
• Proven ability to interpret complex patient data and translate insights into actionable recruitment strategies, integrating predictive analytics and various data sources (e.g., real-world evidence, EMR/claims data, AI/ML tools).
• Demonstrated ability to lead and develop a high-performing team and a proven cross-functional leader, manage complex projects, and drive cross-functional decisions through data-driven discussions.
• Demonstrated functional oversight of CRO and vendor partnerships supporting patient recruitment and retention, including governance oversight, performance management, and contract and budget alignment.
• Deep understanding of data privacy, informed consent, and global regulatory considerations associated with patient recruitment and retention activities.
• Advanced experience in developing or reviewing patient/HCP-facing recruitment materials, supporting health literacy considerations, and ensuring ethical and regulatory compliance.
• Proficiency with clinical trial systems, reporting tools, and data visualization platforms, with experience in assessment or utilization of AI/LLM preferred.
• Experience with inspection readiness and continuous process improvement initiatives.

Requirements

• Bachelor’s degree in Life Sciences, Healthcare, Public Health, Marketing, or a related field required; advanced degree preferred.
• Minimum of 10-12 years of experience in clinical research, with 5+ years in leadership roles within patient recruitment, patient engagement, or clinical trial enrolment strategy.

Benefits

• Medical, dental and vision insurance.
• 401k retirement savings plan.
• Flexible paid vacation.
• Discretionary annual cash bonus or incentive compensation (depending on the role).
• Discretionary equity grants in accordance with Jazz’s Long Term Equity Incentive Plan.