[Hiring] Healthcare Sales & Patient Engagement Specialist @20four7VA

Role Description

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia. We are looking for a Sleep Care Advisor to engage prospective patients and help convert their interest into action. This is primarily a sales role with a customer service component.

• Communicate with prospective patients who have expressed interest in sleep apnea testing or treatment.
• Guide them toward the appropriate next step, such as purchasing a diagnostic home sleep test or submitting an existing sleep study for medical review.
• Manage a high volume of leads through phone, email, and SMS while providing a positive patient experience.
• Handle approximately 3,500–4,000 patient leads per month.
• Consistent follow-up, organization, urgency, and strong sales skills are essential.

Qualifications

• 2+ years of experience in sales, lead generation, customer engagement, or another performance-driven role.
• Strong sales mindset with a focus on targets, conversions, and measurable results.
• Confident communicating and selling through phone, email, and SMS.
• Strong ability to build rapport, communicate value, handle objections, and encourage prospects to take action.
• Persistent and comfortable conducting multiple follow-ups with leads.
• Able to manage a high-volume pipeline in a fast-paced environment.
• Highly organized with strong attention to follow-up and documentation.
• Comfortable receiving feedback and being accountable for performance goals.
• Comfortable using CRM and patient management systems.
• Salesforce experience is a plus.
• Healthcare, inside sales, or direct-to-consumer sales experience is a plus.
• Bachelor’s degree preferred; equivalent professional experience will also be considered.

Requirements

• Engage inbound leads through phone, email, and SMS.
• Convert prospective patients into completed sleep test purchases or submissions of existing sleep study results.
• Communicate the value of Daybreak’s sleep testing and treatment pathway.
• Address questions and objections and motivate patients to take the appropriate next step.
• Execute consistent outreach and follow-up strategies to minimize lead drop-off.
• Work toward established conversion goals and key performance indicators.
• Manage a high volume of patient leads and interactions in Salesforce.
• Prioritize outreach based on lead status, engagement, and likelihood of conversion.
• Consistently follow up with unresponsive leads to recover potential opportunities.
• Maintain accurate documentation while balancing productivity and patient experience.
• Track outreach activity, lead engagement, conversion rates, completion rates, and other performance metrics.
• Review results and adjust outreach strategies to improve performance.
• Take ownership of individual results and continuously improve based on feedback.
• Build trust with prospective patients through clear, empathetic, and confident communication.
• Guide patients through the steps required to move forward with their care.
• Identify barriers preventing patients from progressing and help resolve them.
• Escalate clinical or operational questions to the appropriate teams when necessary.
• Collaborate with Clinical, Customer Experience, Marketing, and other internal teams to improve messaging, workflows, and conversion strategies.
• Maintain accurate patient and lead information in CRM and patient management systems.
• Share insights from patient conversations to help improve the overall patient journey and sales funnel.

Benefits

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!