[Hiring] Associate Director of Development Operations @VITAMIN ANGEL ALLIANCE INC

Role Description

The Associate Director of Development Operations will build and lead the systems, processes, data infrastructure, and operational practices required to support a high-performing, integrated Development function at Vitamin Angels.

Reporting to the Chief Development Officer (CDO), the Associate Director will serve as the business owner of Salesforce for Development and will ensure that the platform supports effective fundraising, relationship management, revenue forecasting, donor stewardship, and organizational decision-making. This role will establish and maintain consistent practices for:

• Gift processing
• Data management
• Prospect and pipeline management
• Reporting
• Revenue reconciliation
• Donor acknowledgment
• Fundraising analytics

The Associate Director will work across Corporate Partnerships, Strategic Philanthropy, Individual Giving, Finance, Marketing, Programs, and Information Technology to create efficient workflows, clarify responsibilities, protect data integrity, and provide Development leadership with accurate and timely information about fundraising performance.

This is both a strategic and hands-on role. The Associate Director will assess current practices, design and implement improved systems, support users, and build the Development Operations team and infrastructure necessary to advance Vitamin Angels 2030 and support sustainable philanthropic growth.

Qualifications

• Bachelor’s degree or an equivalent combination of education and relevant professional experience required.
• At least 10 years of progressively responsible experience in Development Operations, fundraising operations, CRM management, advancement services, revenue operations, or a related field.
• Significant experience using Salesforce in a fundraising or nonprofit environment, including developing reports and dashboards, improving workflows, maintaining data quality, and supporting user adoption.
• Knowledge of nonprofit fundraising practices, including gift processing, donor acknowledgment, prospect management, moves management, pipeline reporting, stewardship, and restricted funding.
• At least three years of experience managing staff, projects, or complex cross-functional initiatives.
• Demonstrated experience establishing data-governance standards and improving the accuracy, consistency, and usefulness of fundraising data.
• Experience improving business processes, documenting standard operating procedures, and leading organizational change.
• Strong project-management skills and the ability to manage multiple priorities, deadlines, stakeholders, and dependencies.
• Excellent written, verbal, interpersonal, training, and presentation skills.
• Demonstrated ability to explain technical or operational concepts clearly to colleagues with varying levels of experience.
• High standards for accuracy, data integrity, confidentiality, responsiveness, and quality.
• Sound judgment and the ability to handle sensitive donor, financial, and organizational information with discretion.
• Collaborative and service-oriented, with the ability to establish clear expectations and hold colleagues accountable for following agreed-upon processes.
• Proactive, solutions-oriented, self-directed, and comfortable building infrastructure in an evolving environment.
• Commitment to Vitamin Angels’ mission and willingness to embody its guiding behaviors: collaboration and inclusivity; integrity, kindness, and respect; solutions and action orientation; accountability and a growth mindset; and innovation and learning.

Requirements

• Minimal travel required.

Benefits

• Comprehensive benefit package includes Medical, Dental and Vision Care
• Life Insurance
• 401(k)
• Paid Time Off
• Holidays
• Wellness Program
• Paid parental leave
• And more.