[Hiring] Associate Director @Copyright 2026

Role Description

We are looking for an Associate Director with deep expertise in the Retail & Consumer Goods (RCG) sector to support our continued growth within our Manufacturing, Automotive, Energy, Retail & Consumer Goods (MAE) practice. The Associate Director serves as a trusted advisor to senior executives across the consumer goods ecosystem, leading cross-functional project teams from pre-sales through full end-to-end Salesforce implementations. Success is measured by account expansion, team leadership, and driving digital transformation for RCG clients. Focus areas include optimizing trade promotion management (TPM), field sales execution, route-to-market strategies, and direct-to-consumer commerce architectures powered by Salesforce Consumer Goods Cloud.

Role Responsibilities:

• Serve as the primary trusted advisor for a portfolio of Retail & Consumer Goods (RCG) clients, establishing strategic executive-level relationships across sales, field operations, marketing, and IT functions.
• Accountable for portfolio performance, including booking targets, revenue realization, margin health, and overall customer satisfaction.
• Identify expansion opportunities within existing accounts by aligning business challenges in trade promotion, store execution, channel distribution, and supply chain visibility with tailored Salesforce solutions.
• Lead executive-level conversations on modernizing retail execution, field sales operations, distributor management, and customer care workflows.
• Lead engagement planning, budgeting, scope definition, and staffing across complex Salesforce Consumer Goods Cloud (CGC) and multi-cloud implementations.
• Oversee project kick-offs, sprint planning, solution architecture alignment, and delivery governance to ensure high-quality, on-time client outcomes.
• Match SOW deliverables with delivery team capacity and capability, ensuring optimal margin alignment and project health.
• Manage engagement risk, dependencies, and executive escalations across complex RCG client matrices.
• Continuously refine project delivery methodology for Consumer Goods Cloud to improve speed-to-value and repeat execution.
• Participate in and lead proposal development, RFPs, pitch presentations, and pricing strategies for new and existing accounts in the RCG space.
• Bring deep functional knowledge of retail execution, field rep scheduling, territory management, planogram compliance, order capture, and trade spend management into the pre-sales process.
• Lead, mentor, and build high-performing consultant and technical teams delivering specialized Salesforce RCG solutions.
• Contribute to practice-building assets, RCG reusable accelerators, and thought leadership around Salesforce Consumer Goods Cloud.

Qualifications

• 10+ years of consulting or digital transformation experience, primarily within the Retail & Consumer Goods (RCG) or CPG sectors (familiarity with broader Manufacturing & Supply Chain ecosystems is a plus).
• Strong domain understanding of CPG go-to-market strategies, retail execution, field sales operations, trade promotion management (TPM/TPO), key account management, and distributor delivery models.
• 5+ years’ experience delivering Salesforce or CRM projects.
• Proven relationship and program management skills with experience growing and developing a strong, trusted-advisor relationship with customers.
• Project management experience that includes proposals, contract management, pricing, risk management and project staffing.
• Demonstrated ability to lead and manage teams through influence while also functioning as an individual contributor.
• Participated in Sales and Business Development Efforts.
• Hands-on exposure to or leadership of Salesforce Consumer Goods Cloud (CGC) implementations (Retail Execution, Trade Promotion Management, Field Rep Analytics).
• Broad familiarity with complementary Salesforce products (Sales Cloud, Service Cloud, Commerce Cloud, Marketing Cloud, Data Cloud, or Tableau) in an RCG setting.
• Has working knowledge of CRM or Marketing Automation applications, specifically Salesforce.
• Extremely detail-oriented.
• Ability to handle stress and last-minute, urgent requests.
• Must have full-time permanent US work authorization.

Requirements

• Bachelor’s Degree preferred, or equivalent experience.
• Travel to client sites, as needed.

Benefits

• Flexible working hours with an emphasis on a life-work balance (in that order!).
• Remote flexible work; plus company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA & Lexington, KY; travel as required to client locations.
• Unlimited Paid Time Off (RTO), 401K with Company Match, and Medical, Vision, & Dental coverage.
• Competitive quarterly bonus opportunities.
• Continuing education and certification reimbursements, specifically within the Salesforce and Snowflake ecosystems; plus occasional in-house competitions with spot bonuses.
• A flexible and fun team culture! We value transparency, support, flexibility, growth, teamwork, fun, and so much more.
• Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events.
• Monthly All-Hands calls to bring the company together, and an open-door leadership policy with access to mentorship and guidance.
• Opportunities for accelerated growth, networking, and career guidance and support.
• Trust, transparency and respect across all levels of the company.