[Hiring] Associate - Channel Partner Liaison @Capgemini

Role Description

The Channel Partner Liaison serves as the primary point of contact between external data providers, channel partners, and internal cross-functional teams. This role is responsible for coordinating data integration activities, managing system validation and testing processes, ensuring data quality, and facilitating successful go-live execution. The Channel Partner Liaison builds strong partner relationships, identifies and resolves operational issues, communicates implementation timelines and requirements, and provides ongoing support to ensure seamless data exchange and operational excellence throughout the partner lifecycle.

• Create, review and complete system validation document including data exemptions
• Maintain program contract tracker and data requirements documentation
• Work with offshore team to process test files and communicate test results to data providers
• Perform ongoing testing until all data providers are production ready
• Conduct necessary go-live activities both internally and externally with data providers
• Assist with operations during hyper care period post go-live
• Develop working relationships with external data providers and be responsible for escalating trends and issues
• Provide insight on the data integration process and IT implementation timelines, tasks and deliverables
• Manage data quality and system issues with each data provider
• Act as a point of contact for transaction data issues with data providers
• Identify and escalate customer concerns and program trends related to data provider performance
• Troubleshoot and resolve ongoing issues with data provider files

Qualifications

• 3 to 6 years of experience in a relevant field
• Strong verbal and written communication skills
• Ability to work across cross-functional teams
• Experience working across multiple projects and delivering strong results
• Detail-oriented and highly organized
• Experience working with pharmacy operations, supply chains, data
• Consulting or Specialty Pharmacy experience (SP ops, SP data reporting, SP drug development, etc.)
• Bachelor’s degree, preferably in business or health

Requirements

The base compensation range for this role in the posted location is: $46,000 to $111,000.

• Compensation may vary based on geographic location, education and qualifications, certifications and licenses, relevant experience and skills, seniority and performance, market and business considerations, internal pay equity.
• Additional compensation may include variable incentives, bonuses, or commissions.

Benefits

• Paid time off based on employee grade (A-F): Vacation: 12-25 days, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility