[Hiring] Asset Protection Manager @EZCORP

Role Description

The Asset Protection Manager is responsible for supporting field and corporate operations execution of asset protection processes. This role has analysis-based responsibilities as well as investigation and recovery of losses within an assigned Region. The APM manages liaison with external and internal partners to mitigate and prevent further losses. The APM leverages data and technology to focus and accomplish work with high business benefit and utilizes assessment and exception management tools to target and resolve risk.

Key Areas of Responsibility

• Communicates and reports Asset Protection-related data up, down, and across the organization, as needed.
• Analysis driven investigation production utilizing exception reporting, key metric financials and CCTV.
• Administers and maintains databases and software for exception management, operational assessments, investigations/recovery, and inventory/shrink reporting.
• Communication of Asset Protection Controls and Policies.
• Conducts operational and regulatory required assessments and provides accurate and timely documentation and reporting of findings to Operations Management and AP Leadership.
• Mitigates internal and external threats to all business initiatives.

Critical and Essentials Tasks

• Manages design and production of AP reports, dashboards, scorecards, and exception metrics that provide relevant and timely indications regarding asset loss risks and operational compliance.
• Keeps senior management and stakeholders informed of data and trends indicative of asset loss risks.
• Utilizes internal and external data in decision making to determine business value/benefits of decisions and to focus resources on high return efforts.
• Manages restitution effort and claims reporting to ensure and increase timely recoveries.
• Reviews internal controls and adherence to policies and procedures that affect store assets.
• Conducts training when and where necessary, monitoring cash variances and ensuring they are resolved.
• Reduces inventory shrinkage through partnerships with all levels of Operations in the development and execution of Asset Protection initiatives, the follow-up of unresolved installation/repair tickets for security-related equipment and use of available reports to identify potential issues within stores.
• Investigates and resolves incidents discovered or reported, identifying causes and vulnerabilities during post-incident investigation and applying lessons learned to mitigate repeat incidents.
• Accurately, thoroughly and timely reviews all available Exception Reporting Tools to gain maximum value in identifying trends that are negative to Company and/or AP goals.
• Executes Company and AP initiatives, policies, and procedures to mitigate asset losses and maximize Company performance.
• Conducts review meetings with the Regional Operations Director and District Managers to discuss current shrinkage trends and issues.
• Identifies shrinkage vulnerabilities before losses occur and develop solutions to reduce these types of losses.
• Reports on internal deficiency trends that need to be addressed to Operations and AP leadership, and develop solutions that address these deficiencies and trends.
• Ensures that all internal investigations are completed timely and that all of our internal policies and procedures are being followed when it comes to internal investigations.
• Investigates unethical activity and reports results of investigation to management as appropriate.
• Collaborates with Operations and Human Resources to determine appropriate response to unethical activity.
• Reports and analyzes AP investigation results and recommends improvements to processes and procedures to the Director of Asset Protection and appropriate Operations and Human Resource Management for improved asset control.
• Participates in and/or assists in other projects as assigned by the Director, Asset Protection.

Qualifications

• 5 years loss prevention/asset protection/criminal justice experience.
• Advanced analytical skills, including ability to extract, aggregate, normalize and mine data sets for analysis.
• Bachelor’s degree in a related field.
• Wicklander & Zulawski or Reid Certification preferred.
• CFI preferred.

Competencies

• Demonstrated knowledge of investigative interviewing and interrogation techniques.
• Demonstrated knowledge of Bureau of Alcohol Tobacco and Firearms rules and regulations concerning firearms.
• Demonstrated knowledge of Office of Consumer Credit Commission rules and regulations.
• Demonstrated knowledge of federal and state Pawn and PDL rules and regulations.
• Demonstrated communication and interpersonal verbal and written skills; time management and organizational skills, and attention to detail and accuracy.
• Demonstrated ability to use PC, including data input into a POS terminal, Word and EXCEL.
• Compliance with EZCORP driving policy.
• Bilingual preferred.