[Hiring] Application Support Engineer @MWDN

Role Description

Are you ready to join an innovative force in cybersecurity backed by one of the industry's biggest names? Our client, recently acquired by Check Point for $200 million, is on a mission to transform external risk management.

Imagine being part of a team that uses cutting-edge technology to protect businesses from the most dangerous cyber threats out there—monitoring the dark web, pinpointing vulnerabilities, and preventing data breaches.

This is more than just a job; it’s an opportunity to make a real impact in the world of cybersecurity. The pace is fast, the challenges are thrilling, and the solutions are AI-driven, putting you at the forefront of real-time threat detection.

With the support of a global powerhouse like Check Point, you'll have the stability, resources, and career growth opportunities that only come with being part of a leader in the cybersecurity field!

Qualifications

• 5+ years of experience in Tier 2 or Tier 3 Technical Support for Cloud SaaS products.
• Experience working directly with enterprise customers (B2B) in a customer-facing technical support role.
• Hands-on experience troubleshooting REST APIs, SaaS platforms, and debugging distributed systems.
• Experience working with public cloud platforms (AWS, Azure, and/or GCP).
• Experience writing scripts in Bash and/or Python.
• High level of spoken and written English.
• Experience using or integrating AI in daily workflows.
• Excellent troubleshooting, analytical, and diagnostic skills.
• Excellent communication skills with the ability to explain technical concepts clearly.
• A hands-on, process-oriented multitasker who thrives in a fast-paced environment.
• Fast learner who is passionate about adopting new technologies, including AI.
• Team player with a continuous learning mindset and a desire to help others grow.

Requirements

• Working knowledge of Linux environments.
• Experience with Salesforce, Atlassian (Jira/Confluence), Kubernetes, Elasticsearch, Git, and related technologies.
• Experience with monitoring and observability platforms such as Kibana, Grafana, Prometheus, or similar tools.
• Experience working with and troubleshooting integrations (e.g., third-party APIs, webhooks).

Benefits

• People-first management with minimal bureaucracy.
• A friendly company culture, proven by employees who choose to return.
• Flexible working hours.
• 29 days of PTO (18 working days per year plus all national holidays).
• 10 paid recovery days.
• Full financial and legal support for independent contractors.
• Free English classes, with native speakers or Ukrainian teachers.
• Dedicated HR support.

Company Description

MWDN is a global IT outstaffing company with 23+ years of experience that connects exceptional tech talent with leading companies across Israel, the USA, Great Britain, and Western Europe. We offer opportunities to work on international products in a stable and professional environment.

Why does MWDN rock?

• Security: We carefully vet our clients to minimize risks and ensure reliability and timely payments - no fraud or unpleasant surprises.
• Career support: If a project isn’t the right fit, we support you and actively help find new opportunities that match your skills and career goals.
• Legal assistance: We provide guidance on legal matters, including opening and managing your independent contractor or sole proprietorship status, taxes, and related processes.
• Professional development: We offer English courses and professional growth opportunities, as well as team-building events.