[Hiring] Application Operations Engineer @Global Payments Inc.

Role Description

Ready to take your career global? Global Payments is shaping how people and businesses move money around the world. As an AppOps Support Engineer, you will play a critical role in keeping business-critical applications and infrastructure reliable, resilient and ready for what comes next.

• Drive production issues from investigation to resolution, using sound technical judgment to restore services quickly, meet service level expectations and protect the experience of our clients and teams.
• Own application, infrastructure and batch health across multiple environments, identifying risks early and ensuring scheduled jobs, client deliverables and service transmissions meet agreed service levels.
• Uncover root causes behind complex technical issues, using logs, stack traces, SQL-based data validation and system diagnostics to restore service and reduce recurring incidents.
• Use SQL and operational scripting to create better outcomes, strengthening troubleshooting, data validation, reporting and recurring maintenance through practical automation and repeatable solutions.
• Influence platform stability through strong cross-functional partnerships, translating technical findings into clear actions and working with Product, Engineering, DevOps, QA, customer support and client teams to drive resolution.
• Identify and reduce recurring operational risks, using service reviews and incident insights to shape process improvements, strengthen reliability and create more efficient ways of working.
• Strengthen operational standards and knowledge, creating clear documentation and automations that align with governance, compliance and established support practices.
• Build your impact across a global payments environment, expanding your technical expertise while contributing to an ever-evolving platform that helps shape the future of commerce.

Qualifications

• 4+ years of experience in production support, technical operations, systems administration or a related role supporting enterprise applications.
• Hands-on experience with Linux or UNIX environments, application support, relational databases and production troubleshooting.
• Strong SQL and scripting skills, with experience using Bash or Python to investigate issues, validate data and improve operational processes.
• A practical approach to technical diagnostics, including experience analyzing logs, system metrics, database behavior and application issues to identify root causes.
• Working knowledge of core technology and operations, including networking fundamentals, secure file transfer protocols, Domain Name System (DNS), version control and information technology operational processes.
• Experience with cloud platforms, continuous integration and continuous delivery (CI/CD), containerized workloads or microservices architectures is valuable.
• Strong analytical thinking and communication skills, with the confidence to manage complex issues independently, balance competing priorities and turn technical findings into clear actions, risks and resolution plans.
• A mindset focused on ownership and continuous improvement, with the curiosity to find better ways of working and the determination to create reliable outcomes for clients, colleagues and the business.
• A bachelor’s degree in Computer Science, Information Systems or a related discipline is preferred, or you can bring equivalent practical experience. An associate degree or prior operations experience may also be considered when supported by relevant experience.

Benefits

• A competitive salary and benefits package that recognizes your contribution.
• Opportunities to grow your skills and build your career within a global business.
• Access to learning, development and on-the-job experiences that expand your expertise.
• A supportive, inclusive team environment where your ideas and input matter.
• Time to give back through community and charity initiatives.
• A global employee assistance programme to support your wellbeing.
• Recognition through a global platform that celebrates your achievements.