[Hiring] Application Analyst I @Geisinger

Role Description

Responsible for the performance of tasks related to application implementation, adoption, enhancement, and support. This includes but is not limited to:

• Analysis
• Development
• Training
• Testing
• Documentation
• Go-live and ongoing support
• Problem resolution
• Maintenance

Job Duties:

• Develops a strong understanding of assigned application(s).
• Meets with relevant personnel to perform data collection through discussions, workflow observations, and document review.
• Develops an understanding of best practice workflows.
• Identifies opportunities to modify current state workflows to increase efficiency or effectiveness.
• Produces documentation including:
  • Current and future state workflows
  • Pros/cons
  • Gap analysis
  • Needs assessments
  • Design specifications
  • Build documentation
  • Test plans
  • Project plans
  • Status reports
  • Transitionary documentation
• Performs application testing including unit and scenario-based testing.
• Applies critical thinking to problem solving and strives to understand the root cause of issues.
• Communicates effectively with peers, informaticians, stakeholders, project teams, and leadership.
• Provides regular updates regarding work status via standard documentation tools and/or huddles, meetings, etc.
• Completes system build and documentation in accordance with department guidelines and in adherence to change management policy.
• Actively participates in meetings by being an engaged listener and offering feedback and input.
• Prepares training material and conducts training classes in either virtual or in-person settings.
• Adheres to best practices regarding information security.
• Participates in team on-call rotation to provide 24x7x365 support to assigned areas.
• Provides remote and/or on-site support as needed to end-users.
• Supports system upgrades, patches, and monitoring.
• Assists in the preparation of department guidelines, standards, procedures, and policies.
• Participates in vendor review and selection processes.
• Participates in testing the integration and technical requirements of peripherals and devices that interface with or integrate with assigned applications.
• Performs other duties as required or assigned by emergency or other operational reasons for which the employee is qualified to perform.

Work is typically performed in an on-campus or home office environment. Accountable for satisfying all job-specific obligations and complying with all organization policies and procedures.

Qualifications

• High School Diploma or Equivalent (GED) - Required
• Minimum of 2 years relevant experience - Required

Requirements

• Demonstrated experience supporting Medicare, Medicaid, Dual Eligible, and other government-sponsored healthcare programs.
• Proven ability to perform business analysis and technical analysis, including gathering, documenting, and translating business, operational, and regulatory requirements into system solutions.
• Strong understanding of healthcare payer operations, CMS regulations, compliance requirements, and government program processes.
• Experience partnering with business stakeholders and technical teams to analyze processes, define requirements, support system enhancements, and implement regulatory initiatives.
• Experience with requirements management, data analysis, testing, system integration, and production support in a regulated healthcare environment.
• Knowledge of healthcare administration systems, data flows, reporting, and technology solutions supporting government programs.

Benefits

• Healthcare benefits for full-time and part-time positions from day one, including vision and dental.
• Encouragement of an atmosphere of collaboration, cooperation, and collegiality.