[Hiring] Analyst, Provider Onboarding @CVS Health

Role Description

The Provider Onboarding Navigator is responsible for the oversight and integration for successful onboarding of new or reactivated providers within the Signify Health provider network. This is a concierge-focused role that will operate as the “doorway” for providers, driving a best-in-class onboarding experience.

• Facilitating multiple activities in tandem, with the ability to determine and execute prioritization against tasks related to credentialing support, training, day-one ready support.
• Ensuring the onboarding process for the provider is seamless, executing with minimal disruption and quality throughput.
• Playing a critical role in prioritizing and owning the provider onboarding process by region and MSA in alignment with Signify Health capacity and recruitment goals.

Roles and Responsibilities

• Establish and maintain comprehensive onboarding implementation processes with recruitment, credentialing, HR, IT, clinical team, and other stakeholders.
• Serve as the subject matter expert and lead role in the integration of providers into the organization.
• Own applications and onboarding for all providers in their assigned region/state/area.
• Make critical decisions around prioritization and order of applications and onboarding throughput based on regional needs, state assignments, and licensure type.
• Confidently own a “book of business” and KPIs of the health of each stage you own.
• Partner closely with Regional Leadership at the Director and above level to recommend a best course of action for a region, state, or licensure type.
• Utilize appropriate authority to make timely changes and recommendations on alternate course of action where necessary.
• Create and maintain detailed project plans and timelines for completion of onboarding activities.
• Facilitate education to enable completion of key onboarding activities.
• Correspond with providers via telephone and email with professional etiquette after provider accepts offer.
• Provide 1:1 onboarding support to providers during standard and non-standard business hours.
• Ensure all credentialing paperwork from provider is submitted in a timely manner.
• Continual follow-up with candidates to push them forward in the credentialing process.
• Partner closely with the credentialing department to gather information and requirements.
• Organize orientation, first month’s schedule, travel requirements, system access and controls.
• Ensure completion of all learning management system module completion.
• Coordinate shipping and receiving of supplies, system access, etc.
• Available to attend regular organizational, departmental and manager meetings in a prompt and professional manner.
• Other duties as assigned.

Qualifications

• Bachelor’s Degree in Business or equivalent combination of training and experience.
• 4 or more years of experience working in an administrative function with competing priorities.
• Experience with running complex reports and presenting data to internal and external stakeholders.
• Excellent verbal and written communication skills.
• Highly organized with impeccable attention to detail.
• Basic computer skills (Google Office, etc.).
• Accurate data entry skills.
• Excellent with prioritization and time-management.
• Ability to manage multiple priorities at the same time, work well under pressure, and take direction.

Preferred Attributes and Qualifications

• Prior experience onboarding providers or company employees is a plus.
• High emotional intelligence with experience navigating high touch discussions.
• Customer centric - high touch mindset.
• Experience working in a virtual environment highly preferred.
• Experience using applicant tracking and credentialing software is a plus.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $21.10 - $40.90. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.
• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.

Company Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable, and prioritize safety and quality in everything we do.