[Hiring] Agent/Investigator, Asset Protection @Abercrombie & Fitch Co.

Role Description

This role is based at our stores in Vancouver, Canada.

• Responsible for the execution of Asset Protection initiatives in assigned locations (5-10 stores) and implementation of shortage reduction programs in high shrink location(s).
• Provide in-person and remote support to local store management to meet strategic asset protection objectives.
• Perform operational audits of store districts within the Company focusing on:
  • Sales floor fullness
  • Stockroom organization
  • Health and safety
  • Human resources compliance
  • Customer service
• Routine monthly travel to Focus Stores.
• Manage Focus Store program to ensure store compliance and follow up on sub-standard performers.
• Provide clear and consistent training to all store personnel on Asset Protection Initiatives, safety communication guidelines, and current crisis management protocols.
• Commit to the highest degree of professionalism, integrity, and customer service.
• Complete AP and Physical Security audits on a routine basis.
• Complete special projects as assigned by Regional Manager of Asset Protection.
• Optimize inventory accuracy through effective execution and management of physical inventories, store transfer monitoring, and OMNI compliance.
• Facilitate supply chain investigations to positively impact inbound carton loss and forced carton compliance.
• Proactively monitor systems and conduct surveillance to identify and investigate associate dishonesty.
• Conduct internal investigations for inventory, cash loss, and violations of policy.
• Prepare case reports covering investigation and case details.
• Manage initial investigative processes for all internal investigations within assigned alignment and the District when applicable.
• Serve as a liaison between store/APA investigations and certified market interviewers.
• Support investigations related to internal loss throughout the assigned region while partnering with GHO Analysts.
• Conduct surveillance using CCTV and floor techniques to apprehend and deter theft in accordance with company apprehension policies.
• Initiate and resolve investigations related to Organized Retail Crime while partnering with law enforcement and other retail organizations.
• Represent company in court proceedings related to investigations.
• Maintain an effective relationship with store leaders, peer retailers, mall security, and local law enforcement partners.
• Provide clear and consistent training to all store personnel on safety communication guidelines, acts of violence, and current crisis management protocols.
• Utilize analytics software to develop specific store loss prevention strategies.
• Participate in corporate operational test programs to gauge viability of program evolution.
• Provide relevant observational data to the Global Home Office to inform policy decisions.
• Responsible for ensuring accurate execution of Store Programs.
• Routinely provide relevant feedback to store leaders regarding operational efficiency.
• Effectively identify and implement solutions to eliminate store margin erosion.
• Support new stores through physical store visitation and pre-open audits to ensure smooth and timely openings.

Qualifications

• 4-year degree preferred.
• 2 or more years of experience in Asset Protection, multi-location experience preferred.
• Strong communication and interpersonal skills.
• Ability to evaluate circumstances and make timely decisions based on company apprehension guidelines.
• Ability to work nights, evenings, and weekends appropriate to retail business needs.
• Must pass a comprehensive background investigation.
• Must have a reliable means of transportation.

Benefits

• This role allows for remote work across Canada.
• The recruiting pay range for this position is $22.35 - $27.20/hr CAD.
• Factors that may be used to determine your actual salary may include your specific skills, your years of experience, your work location, comparison to other employees in similar or related roles, or market demands.
• The range may be modified in the future.

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

• The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort.
• A&F Co. operates stores across North America, Europe, Asia, and the Middle East, as well as e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com.