[Hiring] Adoption Coordinator @Path of Hope Rescue

Role Description

A Matchmaker's primary focus is matching the right dog to the right home. We take the time to learn about adopters and what they are looking for in a dog. We believe by taking our time to match the right dog to the right family, we can prevent many problems down the road. The Matchmaker is the primary contact between the potential adopter and Path of Hope Rescue. They guide the adopter through the process of adoption with empathy, care and professionalism.

What Winning Looks Like

• Key Results Area #1 - Communication & Professionalism
  • Ensures a smooth, professional and friendly experience for adopters
  • Adheres to PHR Core Values
  • Adheres to PHR adoption/matchmaking policies
  • Best fit for dog
  • Best fit for family
  • Updates software platforms throughout process, keeping good notes
  • Communicates with other PHR team members as needed
• Key Results Area #2 - Dog Roster
  • Familiar with roster of available dogs and incoming dogs
  • Stays up to date on foster reports/dog descriptions
• Key Results Area #3 - Applicant Process
  • Reviews pre-screened applications assigned to them
  • Sets up and conducts 'Matchmaking' phone interview
  • Coordinates and oversees group text with foster and adopter
  • Conducts long distance In Home Trials via video call
  • Coordinates Puppy Delivery if option is chosen
  • Finalizes Adoption with contract and donation

Qualifications

• Must like people! Our dogs have nowhere to go if people don't adopt them.
• Equal love for people as for dogs.
• Excellent communication, both oral and written.
• Comfortable using CRM and multiple online platforms.
• Team player, willing to collaborate and foster a positive/no drama work environment.

Company Description

At Path of Hope Rescue we save pregnant dogs and puppies from high kill shelters in the Southern United States. Our Spokane, Washington based Rescue strives to decrease the euthanasia rate of high risk dogs in the southern United States by transporting pregnant dogs and puppies to the Pacific Northwest to find adoptive homes. We do not have a kennel or building location and are 100% foster based.

• Our Mission: Eliminating euthanasia of dogs in the South by decreasing the amount of dogs breeding unchecked and becoming the number one 'dog destination' in Spokane.
• Core Values:
  • Transparency - sharing the good with the bad
  • Community - dog loving people who treat each other well
  • Integrity - doing what you say will do
  • Golden Rule - treating others how you would want to be treated
• Our Company Culture: We are freedom loving American Patriots who love dogs, love freedom and love Jesus.