[Hiring] Admissions Manager @Abilene Christian University

Role Description

The Admissions Advisor is responsible for supervising and leading student admissions teams for ACU's Online programs.

• Executing policies and procedures in compliance with all current regulatory requirements to maximize student enrollment.
• Providing ongoing training, feedback, and performance reviews to the Admissions team.
• Providing accurate new student forecasting, group size, and execution of new student retention strategies.
• Communicating effectively with staff members and prospective/current students via telephone, email, and/or in person.
• Overseeing daily student enrollment activities for the advisors they directly supervise.
• Managing responsibilities including planning, assigning, and directing work of subordinates; appraising performance; rewarding and disciplining employees; addressing complaints; and resolving both student and staff concerns.
• Supporting daily enrollment advisor and student activities.
• Verifying regular contact of students for admission documents by the advising team.
• Auditing admission packets.
• Initiating and assisting others in seeing the positive aspects of a new initiative and being seen as a positive influence by team members.
• Assisting with additional work duties or responsibilities as required.
• Maintaining relationships with Program Directors of various Colleges.
• Working to meet deadlines.
• This position will report directly to the Director of Enrollment.

Qualifications

• Bachelor’s degree from a regionally accredited institution required; advanced degree desirable.
• Minimum of 1-2 years in an Enrollment function role.
• Demonstrable experience from successfully working in a team environment.
• Proficient in the use of the Internet and detail-oriented.
• Strong analytical and critical thinking skills.
• Excellent customer service skills, as well as superior verbal and written communication skills.
• 1 - 2 years of previous admissions experience preferred.

Requirements

• High working knowledge of internal database and CRM systems including Google systems and Microsoft Office products.
• Possess a high knowledge of the higher education market and industry.
• Must be student and advisor-oriented and have the ability to perform multiple tasks efficiently and effectively.
• Proven ability to work independently and manage multiple tasks efficiently and effectively.
• Customer service or advising experience in an educational environment entailing one-on-one interaction is highly preferred.
• Must be self-motivated and able to work effectively in a team environment.

Benefits

• Training Modules Required:
• New Manager Training.
• Technology Tools Training (including CRM system).
• Others as development needs dictate.

Physical Demands

• Work is performed in an office environment; must be able to sit for long periods (6-8 hours).
• Must be able to use a telephone or headset equipment and perform work at a computer.
• May be required to manually operate general office equipment.
• Limited travel may be required – locations vary, and some overnight travel may be necessary.
• Some evening and weekend hours may be required.