[Hiring] Admissions Coordinator @Pyramid Healthcare

Role Description

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery, and eating disorder treatment modalities.

Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.

Schedule: Thursday-Saturday (Tuesday-Friday 10:30 am - 7 pm and Saturday 8:30 am - 5:00 pm)

Duties and Responsibilities

• Answer all calls through appropriate call queues
• Resolve all questions from callers and/or route call to appropriate site/department
• Complete all documentation in EMR and marketing systems related to calls
• Complete initial prescreening and make determination of appropriateness for scheduling based on exclusionary guidelines
• Schedule new and returning patients appropriately in EMR system
• Complete follow-up duties necessary to resolve all outstanding issues, and complete scheduling of LOCA for new/returning patients
• Complete outbound call duties – related to calls and/or assigned tasks (voicemails, faxes, web submissions, team email monitoring)
• Maintain performance as related to KPIs and performance/quality review measures

Supervisory Responsibilities

• None

Qualifications

• High School Diploma
• 1+ Year Customer Service Experience Preferred
• 1+ Year Healthcare Related Work Experience Preferred

Requirements

• Strong communication skills, both written and verbal
• Ability to retain and recall knowledge as it relates to EMR and marketing applications, as well as behavioral health
• Exceptional interpersonal and rapport building skills – well developed listening skills, patience, and empathy
• Ability to manage time and organize workflow to ensure all call situations are handled efficiently and timely
• General knowledge of behavioral health overall and general needs of the public as it relates to mental health and substance use
• Ability to work autonomously and at times, under high stress situations related to psychiatric crisis calls

Physical Demands

• Frequently required to talk or hear
• Regularly required to sit, stand, use hands to finger, handle, or feel, and reach with hands and arms
• Seldom required to walk, stoop, twist, kneel, or crouch
• Seldom lift and/or move up to 10 pounds
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Work Environment

• This position is remote with the option to travel to corporate facilities and offices
• The noise level at corporate facilities and offices is usually moderately quiet & indoors
• Incumbent may be exposed to virus, disease, and/or infection from clients in the work environment
• Incumbent may be exposed to traumatic situations (i.e. psychiatric)

Compensation

The starting compensation for this role is $18/hour; final compensation will be determined based on skills, experience, and qualifications.

Pyramid CORE Values

• INTEGRITY: Striving to be honest, transparent, and ethical when dealing with clients, staff, and the community
• DEDICATION: Demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily
• COLLABORATION: A steadfast, team-focused approach; working together to achieve excellence
• PASSION: A genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission

Benefits

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Recognition Programs
• Referral Bonus opportunities
• And More!

Company Description

Pyramid Healthcare, Inc. is proud of its diverse workforce and is an Equal Opportunity Employer.