[Hiring] Admissions Coordinator @Charlie Health Behavioral Health Operations

Role Description

Charlie Health is one of the fastest-growing startups in the healthcare industry, working tirelessly to connect people everywhere to life-saving mental health treatment. Our Admissions team members ensure that every possible patient and family member feel taken care of by Charlie Health. In this role, you’ll work to facilitate admission for hundreds of at-risk clients.

This position is highly interactive and serves as a critical part of aiding our patients, as you will be their first introduction to Charlie Health. Your responsibilities are directly tied to our core mission, increasing the number of people we can treat every day.

In this role, you’ll adhere to strict timelines and documentation standards. You’ll be responsible for meeting and exceeding specific admission quotas to ensure a seamless process for potential patients and families. Your performance will be measured against key KPIs, including:

• Admission rates
• Patient satisfaction scores
• Time-to-admission metrics

At Charlie Health, we believe in leading with our “why” and connecting with our purpose every day. Join us to find not only a career but a calling.

Responsibilities

• Facilitate a high volume of inbound and outbound calls from prospective clients, families, and referral sources each day in a compassionate, inclusive, and professional manner
• Build deep trust and rapport with prospective clients, families, and referral sources to gather demographics, presenting problems, and treatment histories
• Clearly communicate financial policies, payment options, and potential financial assistance programs
• Maintain meticulous client records via Salesforce, including treatment consents and insurance information
• Coordinate with internal teams to ensure KPIs such as time-to-admission and client satisfaction are met
• Ensure consistent and timely coordination/communication with all prospective clients, families, and referral sources to advance clients into Charlie Health’s program
• Maintain a comprehensive understanding of Charlie Health's services, mission, and vision and be able to pitch Charlie Health’s innovative and individualized clinical model to clients and families

Qualifications

• Bachelor's Degree
• 1-5 years of sales experience, experience in healthcare admissions is a plus
• Proven track record of exceeding performance targets, particularly in sales or client admissions roles
• Experience with Salesforce
• Ability to work on a shift-based schedule as listed in the application questions
• Strong proficiency in multitasking and operating in a high-paced environment
• Familiarity with HIPAA policies is a plus
• Experience working with adolescents and young adults in a mental health context a plus
• Proficiency in Microsoft Office and Google Suite

Benefits

• Comprehensive benefits to all full-time employees

Additional Information

The total target base compensation for this role will be between $54,000 and $60,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $66,000 and $84,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations.

Based on the nature of this role, you will need to complete several state background checks for clearance to see clients. Florida requires a fingerprint-based background check, with more information found here . Please note that the cost for this background check will be paid for in full by Charlie Health.

Company Description

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.