[Hiring] Administrative & Operations Virtual Assistant @20four7VA

Role Description

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia. A growing Michigan-based mental health practice is seeking a compassionate, highly organized, and detail-oriented Virtual Assistant to provide administrative, operational, and insurance support for a busy team of licensed mental health professionals.

The Virtual Assistant will play a critical role in ensuring an exceptional client experience by serving as the first point of contact for prospective and existing clients while supporting day-to-day administrative operations. The ideal candidate will:

• Manage incoming communications.
• Coordinate new client onboarding.
• Verify insurance benefits.
• Schedule consultations and intake appointments.
• Maintain accurate records.
• Assist with billing and insurance-related tasks.

This role requires exceptional communication skills, emotional intelligence, professionalism, and strict adherence to HIPAA regulations and confidentiality standards.

Qualifications

• Previous experience in administrative or virtual assistant roles.
• Strong customer service and client communication experience.
• Excellent written and verbal English communication skills.
• Professional phone etiquette with a compassionate and empathetic approach.
• Strong organizational and multitasking abilities.
• Ability to manage multiple priorities while maintaining attention to detail.
• Experience scheduling appointments and managing calendars.
• Strong documentation and record management skills.
• Understanding of HIPAA regulations and confidentiality requirements.
• Ability to work independently with minimal supervision.
• Strong problem-solving and time management skills.
• Reliable internet connection and quiet, private home office.

Requirements

• Contracted Hours per Week: 16 hours/week.
• Daily Working Time: 9 AM-6 PM EST.
• Scheduled Working Days: Mondays and Wednesdays.

Benefits

• Competitive rates.
• Weekly payments.
• Various open roles are available.
• Free training and upskilling.
• Constant support and guidance.
• A vibrant community always ready to support you.
• And more!