[Hiring] Technical Account Manager @IXOM

Role Description

We're seeking a Technical Account Manager to join our Process Cleaning Solutions team, supporting some of Victoria's largest dairy and food manufacturing customers, based in Northern Victoria. This role offers the opportunity to partner with major producers, solve technical challenges and drive commercial growth across a well-established customer portfolio.

This is an ideal opportunity for someone with experience in dairy, food, beverage or industrial chemicals who enjoys being customer-facing and wants to build long-term relationships while identifying opportunities for growth. This role can be based anywhere in Victoria, with Melbourne and South East Victoria locations particularly well suited. Regular customer travel forms part of the role.

Key Responsibilities

• Manage and grow a portfolio of dairy and food manufacturing customers.
• Act as a technical subject matter expert across dairy cleaning and production process applications.
• Support technical service teams with troubleshooting, product trials and customer projects.
• Develop strong customer relationships and identify opportunities for business growth.
• Generate leads through customer engagement, site visits and market activity.
• Contribute to tenders, proposals, pricing submissions and contract discussions.
• Work closely with Customer Service, Supply Chain and Product Management teams to deliver outstanding customer outcomes.

Qualifications

• Experience within dairy, food, beverage, chemicals or related manufacturing industries.
• Technical qualifications or industry experience in a relevant discipline.
• Experience in account management, sales, technical service or customer-facing roles.
• Strong relationship-building and communication skills.
• A proactive approach to business development and identifying growth opportunities.
• Ability to influence, negotiate and engage with customers at multiple levels.

Highly regarded

• Dairy processing or food manufacturing knowledge.
• Project management or leadership experience.
• Experience supporting technical cleaning or production process applications.

Benefits

• Competitive salary aligned to market and experience.
• Stable, full-time role within a global organisation.
• Structured onboarding and transition support.
• Clear internal career pathways.
• Flexible working arrangements where possible.
• Health, wellbeing and employee assistance programs.
• An inclusive, collaborative and values-driven culture.

Company Description

IXOM plays a vital part in the lives of tens of millions of people every day. We’re the experts behind the scenes, helping industries, businesses, and local communities thrive.

Our products, services and solutions are used across many end markets, including dairy, agriculture, viticulture, electricity, steel, food and beverage, pulp and paper, mining and construction, and water treatment (just to name a few).

To Apply

If this sounds like you, we’d love to hear from you!

Our Process

At IXOM we are committed to employing individuals who align with our values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants’ suitability for a role including police / criminal background checks, medical, drug and alcohol testing, and reference checks.

Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact our Talent Acquisition team.