[Hiring] Strategic Relationship Manager @Jack Henry

Role Description

We are seeking a Strategic Relationship Manager (SRM) to support and strengthen long‑term relationships between Jack Henry and a select group of our largest and most strategic banking partners. This role is responsible for ensuring that Jack Henry’s services, solutions, and partnership approach align with each bank’s goals, operational priorities, and long‑term strategies. This role is part of the Regional Banking Office (RBO) team, which supports Jack Henry’s most significant banking clients.

The SRM will oversee relationship health, overall satisfaction, retention, and partnership growth. You will monitor and communicate performance metrics, identify opportunities for improvement, and ensure that service delivery meets or exceeds expectations.

• Responsibility for knowing the bank’s objectives, key strategies, leaders, and stakeholders.
• Understanding the banks’ key business and technology challenges.
• Establishes and leverages a wide range of relationships throughout the bank’s organization.
• Leads relationship status reviews with the customer on a regular basis.
• Effectively communicates JH long-term strategy and direction.
• Ensures that JH is viewed as an optimum strategic partner to the bank.
• Monitors, reviews, and confirms impact of communications sent from JH to the bank.
• Identifies and engages internal operational delivery teams.
• Works collaboratively to ensure appropriate direction is provided to all delivery teams.
• Developing and scoping new initiatives and projects.
• Ensuring smooth operation of day-to-day activities required to meet the banks' objectives.
• Monitoring that all work performed is executed within set deadlines and budgets.
• Collaborates and coordinates with appropriate sales executives.
• Maintains knowledge of JH’s products and services.
• May perform other job duties as assigned.

Qualifications

• A minimum of 15 years of banking industry experience.
• A minimum of 5 years of customer or relationship management experience supporting financial institutions or strategic client accounts.
• Proven ability to build strong, trust‑based relationships with stakeholders at all levels.
• Strong communication and problem‑solving skills.
• Experience partnering across cross‑functional teams.
• Must have the ability to travel at least 20% of the time.

Requirements

• Bachelor’s degree (preferred).
• The ability to serve as a subject matter expert.
• Strong communication, facilitation, and presentation skills.
• Advanced analytical and problem‑solving abilities.
• Demonstrated commitment to customer advocacy.

Benefits

• Comprehensive benefits designed to support your physical, mental, and financial health.