[Hiring] Strategic Account Manager @Neighborly Software

Role Description

As a Strategic Account Manager, you'll own a growing portfolio of enterprise public sector clients. You will become their trusted advisor on compliance and best practices, grow their use of our products over time, and bring what you hear to our Product team to shape the evolution of our solution.

• Serve as the go-to expert on Neighborly Software's solutions for state and local government client stakeholders, sustained over the full life of the account.
• Evaluate clients' current workflows and tailor our platform to meet their unique needs, ensuring seamless adoption and impactful outcomes.
• Proactively nurture client relationships, driving engagement, retention, and expansion across your account portfolio.
• Advise clients on the latest HUD industry standards and best practices, educating them on software features that improve efficiency and compliance.
• Act as the bridge between clients and internal teams, coordinating with Product and Engineering to translate evolving client and regulatory requirements into platform improvements.
• Develop performance objectives and milestones that support each account's long-term success.
• Identify challenges and opportunities early, offering practical, creative solutions that keep clients ahead of program deadlines and audit requirements.

Qualifications

• 5+ years of experience in client success, implementation, or consultative role within a SaaS or technology company.
• Excellent communication and presentation skills, with a track record of engaging stakeholders from program staff to agency leadership.
• Comfort operating as the subject matter expert in the room — a skill set consulting work builds naturally.
• Deep commitment to our mission of strengthening communities through technology.
• A strong orientation toward quality, compliance, and accountability, especially in federally funded program environments.
• Outstanding organizational skills and the ability to manage multiple accounts and moving parts at once.

Requirements

• Experience supporting HUD or federal programs such as CDBG, CDBG-DR, ESG, HOME, or HOPWA — whether as a grantee, a Housing Authority partner, or a consultant advising public sector clients.
• Project Management experience and/or certifications.
• Experience configuring and implementing SaaS solutions.
• Experience managing renewals, contracts, or procurement processes with public sector clients.
• Self-starter who thrives in a fast-paced, deadline-driven environment.

Benefits

• Comprehensive Benefits – Medical, Dental, Vision plan options and Company-Paid Short-Term Disability and Life Insurance.
• 401K Contributions – Generous employer match with immediate vesting.
• Generous Time Off – 5 weeks of PTO, 9 paid holidays, and 3 days of volunteer time off each year.