[Hiring] Strategic Account Manager @AAA Facility Services

Role Description

AAA Facility Services is looking for a Strategic Account Manager to help grow and strengthen relationships with our commercial facility maintenance customers. This is a great opportunity for an experienced account management or B2B sales professional who enjoys building long-term customer relationships, identifying new opportunities within existing accounts, and working across operations and service teams to deliver solutions for customers.

You'll take ownership of a portfolio of accounts while helping identify opportunities for additional services, trades, locations, and long-term partnerships.

What You'll Do

• Build and maintain strong relationships with facility managers and key customer contacts.
• Serve as the primary relationship manager for assigned accounts.
• Identify opportunities to expand services, trades, and geographic coverage within existing accounts.
• Conduct customer discovery meetings and regular business reviews.
• Develop strategic account plans focused on revenue growth, retention, and customer loyalty.
• Manage sales opportunities and maintain an accurate CRM pipeline.
• Partner with operations and customer service teams to support successful service delivery.
• Assist with contract renewals and customer retention initiatives.
• Provide insight into customer needs, market trends, competitors, and pricing.
• Support regional and national account growth strategies.
• Participate in customer meetings, industry events, trade shows, and networking opportunities.

Qualifications

• 3-7+ years of B2B sales, strategic account management, or similar experience.
• Experience in facility maintenance, construction services, property services, building services, electrical, plumbing, or another service-based industry is preferred.
• Strong relationship-building and consultative selling skills.
• Excellent communication, presentation, and negotiation skills.
• Strong business judgement and problem-solving ability.
• Experience with CRM systems and sales pipeline management.
• Ability to identify growth opportunities within customer accounts.
• Self-motivated, organized, and comfortable working independently.
• Bachelor's degree preferred; equivalent professional experience will be considered.

Requirements

• Travel approximately 25%-50%, including local and regional customer visits and periodic overnight travel.

Compensation

Anticipated Base Salary: $50,000-$80,000 annually + commission. Actual base salary will be determined based on geographic location, experience, qualifications, skills, business needs, and applicable wage-and-hour requirements.

In addition to base salary, this position is eligible to earn commission under AAA Facility Services' Sales Commission Agreement, providing additional earning potential based on established performance measures.

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid vacation
• Paid holidays
• Company-paid life
• Employee Assistance Program (EAP)
• Professional development and growth opportunities
• Reimbursement for approved business travel expenses

Company Description

AAA Facility Services is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs, consistent with applicable federal, state, and local law.