[Hiring] Strategic Account Manager @Mozilla

Role Description

Firefox Enterprise is a new team within Mozilla that is addressing the needs of business and government customers for a secure enterprise browser that gives organizations greater control over their data, policies, and digital infrastructure. We’re now seeking a Strategic Account Manager, Firefox Enterprise to help grow Firefox Enterprise across Germany, Austria, and Switzerland. This is a high-impact post-sales strategic account and customer success role for someone who is excited to build deep relationships with customers and help them achieve success using Firefox Enterprise.

What you’ll do:

• Serve as the primary point of contact for assigned customer accounts
• Build and maintain strong, long-term client relationships with executive, commercial, technical, procurement, and partner stakeholders
• Develop success plans and guide customers from pilot through deployment, adoption, and broader rollout
• Monitor account health, lead business reviews, identify risks, and coordinate mitigation plans
• Own renewal planning, develop expansion opportunities, and maintain accurate retention and revenue forecasts
• Identify, qualify, develop, and close new Firefox Support opportunities when customer responsibilities allow
• Recognize broader Firefox Enterprise opportunities and coordinate them with the responsible Account Executive
• Conduct regular check-ins, business reviews, and success planning with customers
• Resolve issues and escalate when necessary to ensure timely resolution

Qualifications

• Experience owning strategic customer relationships in enterprise technology, including engagement with both senior and operational stakeholders
• A track record of supporting commercial outcomes through renewals, expansion, consultative sales, or a combination of these
• Strong relationship-building and communication skills, with the ability to establish trust across different levels of a customer organization
• Experience coordinating cross-functional teams to address customer requirements, risks, and escalations
• Sufficient technical curiosity and learning ability to engage credibly with enterprise architects, security teams, IT operations, and product specialists
• Native-level fluency in German and advanced written and verbal communication skills in English
• Willingness and ability to travel across Germany, Austria, and Switzerland as required
• Willingness and ability to occasionally accommodate collaboration and meetings aligned with U.S. business hours
• Commitment to our values:
• Welcoming differences
• Being relationship-minded
• Practicing responsible participation
• Having grit

Requirements

• Experience with enterprise infrastructure, security, platform, or on-premises software
• Experience working with public-sector, regulated, or similarly complex organizations
• Experience selling enterprise support, subscriptions, or professional services
• Familiarity with open-source software and enterprise open-source business models
• Familiarity with browser management, endpoint policies, identity and access management, SIEM, or related enterprise technologies

Benefits

• Generous performance-based bonus plans to all eligible employees - we share in our success as one team
• Rich medical, dental, and vision coverage
• Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
• Quarterly all-company wellness days where everyone takes a pause together
• Country specific holidays plus a day off for your birthday
• One-time home office stipend
• Annual professional development budget
• Quarterly well-being stipend
• Considerable paid parental leave
• Employee referral bonus program
• Other benefits (life/AD&D, disability, EAP, etc. - varies by country)

Company Description

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.

Commitment to diversity, equity, inclusion, and belonging:

Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions.