[Hiring] Sr Client Manager @Luminare Health

Role Description

Success will be determined by the ability to retain and grow revenue for the assigned book of business and exceed client expectations surrounding service excellence. Being a champion for your clients, your ability to influence others to deliver results for your clients will also be a key factor in your success. Understanding of the self-insured TPA environment is beneficial. We believe keeping up to date on market trends will enable you to position Luminare Health programs and solutions efficiently to client decision makers.

• Responsible for building and maintaining consultative and strategic partnerships with assigned book of business through the entire client life cycle, starting at implementation and continuing through everyday problem resolution, upsell, and renewal activities.
• Works directly with sales executives during finalist presentations and may be asked to present to potential clients.
• Expected to support and service between 12 – 20 clients.
• Maintains senior management-level contact with client stakeholders and the broker.
• Internal project participation that benefits and supports the client and/or the client management organization.
• Charged with retaining and growing their assigned book of business.

Qualifications

• Bachelor’s Degree and 5 years of TPA or health insurance industry experience
• OR High School diploma and 9 years previous Client Management experience and/or experience in a similar TPA or health insurance environment with client-facing/client support responsibilities
• Understanding of self-funding and employee benefit plans (stop loss understanding a plus)
• Knowledge and understanding of benefit-related federal laws (i.e., ERISA, COBRA, HIPAA, ACA, etc.)
• Ability to travel is required (up to 25%)
• Results oriented and self-motivated
• Ability to interact with senior level executives
• Excellent presentation skills
• Excellent written and verbal communications skills
• Exceptional organizational skills
• Analytical skills, problem-solving skills, and time management skills are required

Requirements

• State insurance license required or obtained within 90 days from date of hire
• This is a Telecommute (Remote) role for candidates that live in the state of California.

Benefits

• Health and wellness benefits
• 401(k) savings plan
• Pension plan
• Paid time off
• Paid parental leave
• Disability insurance
• Supplemental life insurance
• Employee assistance program
• Paid holidays
• Tuition reimbursement
• Other incentives

Pay Transparency Statement

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

Min to Max Range: $89,500.00 - $168,000.00. Exact compensation may vary based on skills, experience, and location.