[Hiring] Senior Technical Account Manager @Assured

Role Description

We’re looking for a Senior Technical Account Manager to join our Support team in Client Engagement. In this role, you’ll turn inbound customer activity into clear action, stronger operations, and better customer outcomes. You’ll sit at the intersection of Client Engagement, Product, and Engineering, helping triage complex issues, identify patterns and opportunities, and connect support activity to broader projects and strategic initiatives already in motion. You’ll also serve as a key voice of the customer, helping the business understand what customers are experiencing and where we can improve.

This is a role for someone who sees support tickets and customer feedback as signals, not just tasks. You’re curious, organized, operationally sharp, and a natural problem solver who knows how to separate what matters from the noise, when to escalate, and which teams need to be involved. You’re comfortable using AI to move faster and improve your output, but you bring the critical thinking, emotional intelligence, situational judgment, and follow-through that AI cannot replace.

Some of the Work You’ll Own:

• Distill and triage complex issues with strong judgment.
• Act as an air traffic controller across the organization.
• Turn inbound activity into useful signals and value-driving opportunities.
• Connect activity to broader projects and priorities.
• Support Program Managers and project teams.
• Strengthen the support operating model.

How You’ll Make an Impact:

• Help the organization understand what support is telling us.
• Create trust across teams.
• Move support beyond reactive ticket resolution.
• Improve the quality of handoffs and escalations.
• Build systems that make the team smarter.
• Bring clarity when everything feels urgent.

Qualifications

• Are naturally curious and investigative.
• Can solve problems without a script.
• Have strong operational judgment.
• Communicate clearly and practically.
• Are comfortable being technical-adjacent.
• Can context switch without losing the plot.
• Use AI as leverage, not a crutch.
• Look for better ways to solve the underlying problem.

Benefits

• Competitive Compensation: Competitive salary and equity packages for all employees
• Healthcare Plan: Platinum medical, dental, and vision
• Free life insurance: Including long-term disability & short-term disability
• Unlimited PTO: Uncapped vacation days & paid holidays
• Family Leave: Maternity & paternity
• 401(k) Contribution: Assured contributes 3% of your income, even if you don't contribute
• WFH Benefits: Lunch on us 2x/week, monthly phone stipend & other home office perks
• Health FSAs & HSAs: Pre-tax accounts for out-of-pocket medical expenses
• Team events & Offsites: We're remote, but we regularly get together

Our Commitment

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.