[Hiring] Technical Account Manager @Cyberhaven

Role Description

Cyberhaven is looking for a Technical Account Manager to be the technical quarterback for our customers. You will own the full technical picture of each account:

• How Cyberhaven is architected and deployed
• How it integrates with the customer's environment
• How it is performing
• Whether it is delivering the outcomes the customer bought it for

You will be the trusted technical advisor to Security, IT, and customer operations teams, and the connective tissue between those teams and Cyberhaven's Product, Engineering, and Customer Success organizations.

You will develop deep expertise in Cyberhaven's reimagined Agentic Data Security platform, including:

• Its inner workings
• Data lineage model
• Endpoint agents
• Integrations

You will learn how our customers use it to mitigate data loss threats across their organizations. You are passionate about technology, naturally curious, and driven to exceed customer expectations. You take proactive ownership, anticipating issues before they surface, guiding customers toward best practices, and driving adoption and long-term value. When a problem needs engineering support, you own the escalation, bring a clear reproduction and technical context, and coordinate internally to full resolution.

Technical depth, a strong client focus, and experience with SaaS-based security products and endpoint agents (Windows, macOS, and Linux) are required. You will report to the Manager of Technical Account Managers.

Qualifications

• 3+ years of hands-on EDR/DLP endpoint experience
• Expertise with DLP, Insider Threat, and CASB solutions
• 3+ years in a Technical Account Management, Solutions/Sales Engineering, Professional Services, Technical Support, or similar customer-facing technical role
• Demonstrated ability to own customer technical outcomes from implementation through steady-state operation
• Hands-on experience deploying, supporting, and troubleshooting SaaS-based security and/or endpoint agent technologies
• Proven experience resolving escalated technical customer issues and working directly with engineering teams
• Strong organizational and planning skills
• Excellent verbal and written communication skills (English)
• Practical knowledge of networking, security products, and enterprise network infrastructure
• Deep knowledge of Windows, macOS, and Linux
• Software debugging skills
• Knowledge of system software design
• Based in EST timezone to support our customers

Requirements

• Own the technical relationship
• Act as the technical owner of assigned accounts
• Partner with customers and our Customer Experience teams through onboarding and rollout
• Build and maintain strong relationships with stakeholders
• Run regular check-ins and business reviews
• Monitor account health, agent coverage, and usage patterns
• Create and drive technical success plans
• Guide customers through upgrades and environment changes
• Advise customers on integrations with adjacent technologies
• Stay current on industry trends and security best practices
• Analyze, troubleshoot, escalate and resolve complex technical issues
• Reproduce customer issues and document clear steps
• Serve as the internal and external point of contact on critical escalations
• Perform root cause analysis and drive preventive follow-ups
• Coordinate customer feedback and feature requests
• Work cross-functionally as the expert on the Customer
• Collaborate with Customer Success and Sales on renewals and expansions
• Develop and maintain knowledge base articles and best-practice resources

Benefits

• Joining Cyberhaven means joining the team building Data Security for the Agentic Enterprise
• Backed by $250M from leading investors
• Opportunity to shape the future of data security

Company Description

Cyberhaven is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.