[Hiring] Staff Technical Account Manager @1Password

Role Description

As a Staff Technical Account Manager, you’ll join 1Password’s Technical Account Management team, helping customers realize long-term value from their investment through implementation, adoption, and ongoing technical guidance. You’ll support complex customer environments, advise on identity, access, device trust, and Software as a Service (SaaS) security, and help shape scalable practices that advance 1Password’s mission to create a safer, simpler digital future. This role reports to the Sr. Manager of Technical Account Management and Solution Architects.

What you can expect:

• Own complex post-sale technical relationships, guiding customers from onboarding through adoption and renewal.
• Lead technical implementations, including integrations, configuration, and security reviews.
• Serve as a trusted technical advisor for strategic accounts and help customers achieve meaningful business outcomes.
• Partner with Customer Success Managers to identify risks, support expansion opportunities, and maximize customer value.
• Represent the customer perspective internally while collaborating with Product, Marketing, Support, and other cross-functional teams.
• Create and maintain scalable resources, playbooks, knowledge-base content, processes, and metrics.
• Mentor team members, contribute to enablement, support team leadership activities, and serve as an escalation point for complex technical challenges.

Qualifications

• 8+ years of experience in a customer-facing technical role, such as Technical Account Manager, Solutions Architect, Solutions Engineer, or Implementation Consultant, ideally in a SaaS or Business-to-Business (B2B) security environment.
• Experience leading technical onboarding and implementation conversations with technical and business stakeholders across complex customer environments.
• Strong communication, storytelling, and demonstration skills, with the ability to translate technical concepts into clear business value.
• Experience with identity technologies and protocols, including Single Sign-On (SSO), Security Assertion Markup Language (SAML), OpenID Connect (OIDC), and System for Cross-domain Identity Management (SCIM), as well as security frameworks such as SOC 2, ISO 27001, and the General Data Protection Regulation (GDPR).
• Experience with SaaS products, cloud infrastructure, scripting or software development, DevOps practices, and tools such as Docker, Kubernetes, and command-line interfaces.
• Ability to work autonomously in a remote-first environment, mentor peers, improve team practices, and collaborate effectively across functions.
• Preferred: Experience with 1Password or other password managers, SaaS lifecycle management, Mobile Device Management (MDM), device posture tools, and advising customers on evolving artificial intelligence (AI) technologies.

Requirements

• USA-based roles only: The annual base salary for this role is between $143,000 USD and $207,000 USD, and is commission-eligible.
• This role is also eligible for immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

Benefits

• Maternity and parental leave top-up programs.
• Competitive health benefits.
• Generous PTO policy.
• RSU program for most employees.
• Retirement matching program.
• Free 1Password account.
• Paid volunteer days.
• Peer-to-peer recognition through Bonusly.
• Remote-first work environment.