[Hiring] Senior Specialist, Talent Solution Delivery, Enterprise @Randstad

Role Description

We are looking for a business-minded, hands-on enterprise customer success manager who wants to join our team and take on the challenge to change the world of work. In your role, you will work closely with our largest enterprise customers. You will be responsible for managing the complete talent flow for dedicated customers and will be measured on the success of your customers.

• As part of the customer success team, you will be responsible for the success of our largest enterprise customers.
• You setup reports and define KPIs.
• You will measure the success of the customer based on funnels and pro-actively drive measures to improve the performance of our clients.
• You will be responsible for achieving the agreed performance SLAs and delivering high-quality candidates in time to our clients.
• You advise your clients on market trends and help them run a successful program.
• You build and expand a relationship network both internally and with your client.
• You participate in management meetings to discuss the status of your clients.
• You carry out prescribed internal client management activities.
• You support others by following existing procedures.
• Should manage complex questions and issues from users to support the organization.
• Provide support to customer programs by handling more complex, not standardized issues.
• Work with colleagues to solve issues; ownership for finding answers.
• Contribute to projects with your expertise.
• Contribute to design and approach of projects.
• Inform stakeholders about new releases.
• Monitor support process; verify appropriate approach of support.
• Support customers with expertise and give advice on SLA requirements.
• Provide friendly and responsive support.
• Answer all questions.

Data Collection & Analysis

• Produces accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats.
• Preparation of reports and evaluations on delivered services and products, etc.
• Develop and create more complex, not standardized reports on technical support activities.

Qualifications

• You have successfully completed a master’s degree / MBA or an equivalent and have already acquired practical work experience ideally in the field of HR Tech as a customer success manager, account manager, or delivery manager.
• You have a strong command of English.
• You have an excellent working knowledge of MS Office, especially Excel and PowerPoint.
• You possess strong communication and presentation skills and exhibit confidence when interacting with co-workers and management throughout all levels of the company hierarchy.
• Your work is detail-oriented, efficient, and you show yourself to be reliable and ready to perform.
• Your approaches are markedly pragmatic and solution-oriented, and you are able to work both on a team and independently.
• You demonstrate strong analytical reasoning skills and contribute to team spirit through your curiosity and passion for new challenges.

Company Description