[Hiring] Senior/Principal Client Engagement Manager @Assured

Role Description

We're looking for a Senior/Principal Client Engagement Manager (Operations) to lead our Client Engagement (CE) function into an AI-native operating environment while running key customer engagements that keep our largest carrier relationships thriving. This is a builder's seat for someone who sees operational friction as a problem to be solved with better systems, smarter tooling, and well-designed AI.

You'll sit at the center of how our CE team works:

• Reimagining processes from the ground up
• Embedding AI agents and automation into daily workflows
• Raising the bar on efficiency, quality, and customer outcomes

This is a role for a self-starter who thrives with ambiguity, moves fast, and knows how to turn a strategic vision into shipped outcomes by partnering across the organization.

What You'll Do

• Lead end-to-end customer engagements – Drive onboarding programs for large insurance clients, ensuring delivery excellence, milestone clarity, and stakeholder alignment across business and technical teams.
• Run programs with precision – Manage timelines, reporting, stakeholder communication, and executive readouts for high-impact enterprise accounts.
• Lead the AI-native transformation of Client Engagement – Set and drive the vision for a CE organization where AI is woven into the core of how work gets done.
• Build AI agents and internal tools – Design, prototype, and deploy AI agents and internal tooling that connect across many different systems.
• Own the strategic roadmap – Develop and execute a quarterly strategic plan for CE Operations.
• Resolve complex operational and technical challenges – Partner cross-functionally with Product, Engineering, Sales, and customer stakeholders.
• Own the team's knowledge sources – Take ownership of assets like the Client Engagement Knowledge Base.
• Proactively drive efficiency and quality – Continuously identify opportunities to streamline workflows and improve quality.

Qualifications

• Proven experience in operations, strategy, program management, or enterprise implementation roles within a client-facing or go-to-market organization.
• Hands-on familiarity with building AI agents and internal tools that integrate across multiple systems and platforms.
• Basic understanding of APIs, integrations, and data exchange formats such as JSON.
• A self-starter who can independently develop a quarterly strategic plan.
• Demonstrated success working cross-functionally across CE, Sales, Engineering Operations, Product Operations, Product, and executive stakeholders.
• Strong analytical skills and comfort using data to inform decisions and measure impact.
• Excellent communication skills, with the ability to translate between technical and non-technical stakeholders.
• A bias for action and ownership, with the resilience to navigate challenges and deliver results.
• A builder's mindset, passionate about creating structure, defining best practices, and scaling processes.

Benefits

• Competitive Compensation: Competitive salary and equity packages for all employees
• Healthcare Plan: Platinum medical, dental, and vision
• Free life insurance: Including long-term disability & short-term disability
• Unlimited PTO: Uncapped vacation days & paid holidays
• Family Leave: Maternity & paternity
• 401(k) Contribution: Assured contributes 3% of your income, even if you don't contribute
• WFH Benefits: Lunch on us 2x/week, monthly phone stipend & other home office perks
• Health FSAs & HSAs: Pre-tax accounts for out-of-pocket medical expenses
• Team events & Offsites: We're remote, but we regularly get together

Our Commitment

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.