[Hiring] Senior Engagement Manager @Docusign

Role Description

We are looking for a Senior Engagement Manager to join our Customer Success team. The Customer Success team is responsible for all elements of customer success including digital transformation strategy, adoption best practices, implementation services, education, and support. The Engagement Management team fulfills the role of trusted advisor to Sales and customers, with a deep understanding of professional services and deployment of the Docusign Agreement Cloud. They understand customer needs, convey steps for success, recommend deployment best practices, and align the right services to promote successful outcomes. The Senior Engagement Manager partners closely with field Sales, acting as the conduit between Sales and Professional Services to ensure downstream teams are prepared to support sold services.

This position is an individual contributor role reporting to the Director, Japan, Professional Services.

Responsibilities

• Develop strong relationships with Field Sales, Customers, Professional Services, Customer Success, and Operations to ensure alignment and increase the likelihood of customer success and satisfaction.
• Align to the Sales team’s account and deal strategies, engage in the selling cycle, and pitch the appropriate services to support customer outcomes.
• Scope services, propose and recommend approaches to customers, and estimate work effort to develop a Statement of Work.
• Understand the various services and training offerings and what outcomes are achieved when each type of service is leveraged by customers.
• Communicate technical concepts in business or technical terms.
• Partner with Professional Services to ensure appropriate knowledge transfer is conducted once a deal is sold and to support the team when challenges arise.
• Anticipate problems and recommend innovative solutions.
• Achieve customer satisfaction through the sale of sound consulting projects.
• Hit quotas each quarter, as this is a quota-carrying Services Sales role.
• Travel 10-20%.
• Possibility of switching the job designation to hybrid work in the future, which requires you to come to the office 2-3 times/week depending on your role and responsibilities.

Qualifications

• 8+ years of experience in enterprise level software consulting or services sales roles.
• Bachelor’s degree.
• 2+ years of experience as a consultant.
• Native level Japanese fluency and business level English.

Preferred Qualifications

• Proven track record for attaining and exceeding annual quota.
• Ability to collaborate with Sales to build and execute complex account strategies and Sales plays.
• Ability to scope and estimate projects and drive contracts and deals to closure.
• Understanding of enterprise development lifecycle (e.g., Agile, Hybrid, Waterfall) and ability to communicate the differences between each as well as how projects are managed in each approach.
• Knowledge of SaaS and Cloud-based enterprise software offerings.
• Ability to lead initiatives and support the growth of other Engagement Managers on the team.
• Collaborative and open to support the team on deals, processes, and share skills of how to be most productive as an Engagement Manager.
• Self-starter that initiates their own personal growth through independent learning of Docusign Agreement Cloud and methods to support customers in digitizing their System of Agreement.
• Excellent team building skills.
• Excellent verbal and written communication skills.
• Reporting and presentation expertise.

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

• California: $X/hour - $X/hour or $X - $X base salary.
• Illinois, Colorado, Massachusetts and Minnesota: $X/hour - $X/hour or $X - $X base salary.
• Washington, Maryland, New Jersey and New York (including NYC metro area): $X/hour - $X/hour or $X - $X base salary.
• Washington DC: $X/hour - $X/hour or $X - $X base salary.
• Ohio: $X/hour - $X/hour or $X - $X base salary.
• Canada: CAD $X/hour - CAD $X/hour or CAD $X - CAD $X base salary.

Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region.
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement.
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment.
• Retirement Plans: select retirement and pension programs with potential for employer contributions.
• Learning and Development: options for coaching, online courses and education reimbursements.
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events.

Work Authorization Notice

Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.

EEO Statement

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.