[Hiring] Senior Director, Key Account Management @Avid Bioservices

Role Description

The Senior Director, Key Account Management is responsible for building and expanding strategic relationships with large pharmaceutical companies, with the objective of growing their business with Avid Bioservices and developing them into long-term key accounts. This role serves as the commercial leader for assigned strategic and growth accounts, driving account penetration, executive engagement, business expansion, and long-term partnership development.

Reporting to the VP, Strategic Partnerships & Key Accounts, the Senior Director will:

• Develop and execute strategic account plans that align customer objectives with Avid’s capabilities.
• Identify opportunities to broaden Avid’s footprint across client organizations.
• Accelerate growth through proactive relationship management and cross-functional collaboration.
• Partner closely with various departments to cultivate executive-level relationships and unlock new opportunities.

This position plays a critical role in advancing Avid’s growth objectives by:

• Expanding business with large pharmaceutical customers.
• Increasing Avid’s share of their outsourced development and manufacturing programs.
• Establishing enduring relationships that evolve into enterprise-level key accounts.

Qualifications

• Bachelor’s degree required; MBA or advanced degree preferred.
• 10+ years of experience in biologics, biopharmaceutical services, CDMO, life sciences, or a related healthcare industry.
• Preferably 5+ years in Strategic/Key Account Management or complex B2B roles.
• Demonstrated success managing complex, enterprise-level customer relationships and driving growth within existing accounts.
• Experience developing and executing strategic account plans, account growth strategies, stakeholder maps, and account governance processes.
• Strong understanding of biologics development and manufacturing services, CDMO operations, pharmaceutical outsourcing, and customer lifecycle management.
• Experience working within complex, matrixed organizations requiring extensive cross-functional collaboration.
• Proven ability to build and sustain executive-level relationships internally and externally.
• Strong commercial acumen with the ability to identify growth opportunities and influence customer decision-making.
• Exceptional communication, presentation, negotiation, and relationship-building skills.
• Strong analytical skills with the ability to leverage account data, performance metrics, and market insights to inform decisions.
• Excellent project management, organizational, and leadership capabilities.

Requirements

• Ability to operate strategically while maintaining a strong focus on execution and customer outcomes.
• Ability to influence without direct authority and drive organizational alignment around customer priorities.

Benefits

• Competitive compensation packages, including base salary and performance-based bonuses.
• Comprehensive benefits such as health, dental, and vision insurance.
• 401(k) matching.
• Paid time off.
• Opportunities for career growth and development.
• Supportive and inclusive work environment.

Position Type/Expected Hours of Work

This role is a full-time remote position. Days and hours of work are Monday through Friday 8:00 a.m. to 5:00 p.m. unless otherwise stated by Supervisor. The employee must also have the ability to work overtime and/or weekends when necessary.

Physical Demands & Work Environment

In this dynamic role, expect a blend of regular activities like sitting, standing, and walking, with occasional physically engaging tasks such as lifting objects up to 25 pounds. The work environment might expose you to electrical shocks, toxic chemicals, vibrations, or loud noise levels occasionally. However, reasonable accommodations are available to enable individuals with different abilities to perform effectively.