[Hiring] Senior Director, Client Partner @Tinuiti

Role Description

As the Sr. Director, Client Partner you will:

• Team Leadership:
  • Lead internal teams across a portfolio of clients to ensure strategic alignment of partnership recommendations with client objectives.
  • Foster trust with senior client stakeholders as their main point of contact and trusted advisor.
  • Proactively identify opportunities to build and maintain strong relationships and influence change.
  • Equip clients with the knowledge and confidence to speak about strategic directions and decisions.
  • Partner with internal leadership to escalate issues and facilitate timely resolutions.
• Channel Expertise:
  • Leverage strong omnichannel knowledge (SEM, SEO, CRO, Social, Shopping, Display, etc.) to oversee development of strategic plans.
  • Ensure clear alignment of channel recommendations with clients' business goals.
• Team Development:
  • Provide internal team with timely feedback, coaching, and evaluation of goals.
  • Conduct weekly 1:1 meetings with direct reports and regular skip-levels to offer ongoing support.
  • Ensure team adherence to overarching Tinuiti KPIs and effective management of client relationships.
  • Be a team champion by fostering positive morale and team building opportunities.
• Business Acumen and Financial KPIs:
  • Collaborate closely with Pod Leader to understand and achieve financial targets.
  • Ensure efficiency within staffing plans as well as client margin.
  • Actively define and drive growth and cross-sell opportunities within accounts.
• Innovation and Thought Leadership:
  • Maintain and apply an in-depth knowledge of market developments, emerging trends, and best practices.
  • Work with channel leads to propose and implement right-for-client cutting-edge tactics and technologies.
• Onboarding & Transitions:
  • Oversee client onboarding, offboarding, and account transitions, ensuring seamless experiences for clients.
  • Maximize account potential.

Qualifications

• 12+ years of experience in Account Management or Client Delivery roles.
• Proven track record of leading accounts that manage a variety of channels and multi-million dollar budgets.
• Management experience necessary.
• Expertise in a variety of data tracking platforms as well as audience research tools.
• Demonstrated success analyzing data and using analytics tools to drive marketing decisions.
• Advanced computer skills including Google Suite, Microsoft Excel & PowerPoint.
• Ability to multitask, prioritize, and manage time effectively across clients, multiple partner relationships, and internal initiatives.
• Excellent communication and interpersonal skills.

Requirements

• The hiring salary range for this role is $155,000 - $185,000.
• Incentive pay program (RevShare) comprising a monthly variable revenue payment opportunity and a discretionary annual performance bonus.
• Hiring salaries are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant.
• Disclosure as required by the Colorado Equal Pay for Equal Work Act, C.R.S. § 8-5-101 et seq.
• FLSA Classification: Exempt.

Benefits

• Unlimited PTO: Flexibility to take time off as needed, plus 20 paid holidays.
• Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts.
• Retirement: Match up to 4% of your contributions at 100%.
• Perks and Wellness: Fringe, Forma, Unlimited Telemedicine and Teletherapy available at no cost, Thankful giving, Equity.
• Parental Leave: Birthing parents receive 16 weeks of leave with 100% pay (partners 12 weeks).
• Learning and Development: On-demand learning, mentorship program, leadership and management development programs and resources.