[Hiring] Senior Account Manager @Stanley Black & Decker, Inc.

Role Description

As an Account Manager, you will be part of our Power Tools Group – Construction Technology Software team, located remotely. You will develop new business from existing clients by calling into our base to cross-sell new products as well as expand our current ones. You will be responsible for learning multiple software & hardware products, providing online & in-person demonstrations, and achieving quarterly quotas, while working with internal teams to improve the entire customer experience.

• Develop new business opportunities with existing clients and/or identify areas of improvement to meet sales quotas.
• Understand customer goals, challenges, timeline, budget, and authority, and create account strategies for clients within your book of business.
• Maintain close relationships with existing users as well as key potential customers.
• Responsible for customer implementation and ongoing field training and support of software products such as DEWALT MSuite, Tool Connect™, Asset Tracking, etc.
• Support and assist on sales demos (PPT demo slides as well as active product demos or recorded demos).
• Meet quarterly/annual quotas and standards for activity, such as the number of calls, new product introductions, training events, and product demonstrations.
• Collaborate with and leverage local market teams to ensure proper follow-up on leads to produce sales growth.
• Develop and execute sales plans with cross-functional partners to drive predictable sales cycles.
• Drive the Expansion Sales Cycle to increase User count company-wide.
• Serve as the lead point of contact for all larger client account management matters.
• Manage handoffs of Mature Accounts from the Account Executive Team.
• Work with the product team based on customer feedback. Ensure new product launches are successfully communicated.

Qualifications

• 3+ years of B2B SaaS sales experience - a minimum of 1 year in a closing role.
• Bachelor’s or Associate degree (Engineering, Technology, or business-related field) – preferred.
• Experience using CRM solutions such as Salesforce.com is preferred.
• Proficient with Microsoft Suite applications.
• Solid mechanical and technology skillset with troubleshooting experience.
• Commercial Jobsite and Construction Knowledge preferred.
• Experience with Subscription Sales and Selling Construction SAAS Products.
• Ability to Propose, Demo, Value Sell, and Close the Sales Cycle.
• Ability to Develop Cross Company Relationships with Account Base.
• Ability to Accumulate Account Details and Build Story to Create Client Expansion Opportunity.
• Capable of Managing a Sales & Retention Quota.
• Experience with Customer Development.
• Proven track record delivering positive results with a strong desire to win is a must.
• Demonstrated time management skills, ability to set priorities, and self-motivation is required.

Benefits

• Competitive salary (w/ variable) and a great benefits plan including medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.
• Discounts on Stanley Black & Decker tools and other partner programs.
• Access to a wealth of learning resources, including our Lean Academy, Coursera®, and online university.
• Experience an awesome place to work, with mutual respect and a great appreciation for diversity, equity, and inclusion.
• Opportunities to help make positive changes locally and globally through volunteerism and sustainable business practices.