[Hiring] Senior Account Manager @BrowserStack

Role Description

The Enterprise Account Manager (AM) role is focused on owning, retaining, and expanding a defined book of strategic executive through structured farming, deep customer engagement, and long-term value creation. This role emphasizes account growth with success driven by multi-product expansion, renewal strength, and durable executive relationships.

You will work with complex, global accounts within engineering-led organizations, partnering closely with internal teams to unlock expansion opportunities across usage, teams, and product lines. This role reports to the Sales Manager.

Qualifications

• 8 - 10 years of B2B SaaS experience, with 3-4 years of experience in a farming / Account Management focused role
• Demonstrated success achieving and exceeding expansion, renewal, and net revenue retention targets
• Recent experience explicitly aligned to Account Management, Farming, Expansion, Upsell / Cross-sell
• Willingness to work region-aligned time zones, based on customer coverage
• Passionate about tech and SaaS; extreme customer centricity and empathy; strong desire to work in a fast-paced, self-directed start-up environment
• Solid understanding of Software SaaS/ SaaS adjacent business models and a high degree of comfort and skill in selling to and engaging with technical audiences and executive-level stakeholders
• Global Market Experience (Preferred): Previous exposure or success in international sales and account management will be considered a significant plus
• Bachelor’s degree required; Engineering / Technology background preferred

Requirements

• Own a portfolio of Enterprise customers with accountability for long-term revenue growth and retention
• Strong understanding of upsell, cross-sell, and renewal mechanics across multi-product SaaS portfolios
• Proven ability to identify expansion levers using usage data, customer maturity, org structure, and business goals
• Ability to engage confidently with engineering leaders, technical stakeholders, and economic buyers
• Strong grasp of SaaS business models and comfort selling into technical organizations
• Engage customers through regular in-person meetings, including onsite visits, to strengthen relationships and accelerate account growth
• Own a defined book of strategic accounts with full responsibility for retention, expansion, and net revenue growth
• Develop trusted relationships with technical users and executive stakeholders
• Ensure predictable renewals by reinforcing value, outcomes, and ROI ahead of contract milestones
• Identify and mitigate renewal or contraction risks in partnership with internal teams
• Act as the central point of ownership across internal teams
• Maintain strong Salesforce hygiene to support forecasting and decision-making

Benefits

• Medical Insurance: Comprehensive INR 5,00,000 coverage for employee, spouse, up to 2 dependent children, and parents or parents-in-law
• Statutory Benefits: Gratuity per the Payment of Gratuity Act, 1972
• Paid Time Off: 25 days of paid leave annually (Annual & Sick Leave) plus gazetted public holidays and special life-event leaves
• Remote-First work environment that allows our people to work from home
• Remote-First Allowance for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience