[Hiring] Senior Account Manager @Lokalise

Role Description

We are looking for a Senior Account Manager to join our EMEA team, which focuses on strengthening relationships with existing customers and driving sustainable revenue growth through retention, expansion, upselling, and cross-selling.

• Own the commercial outcomes and full commercial lifecycle of assigned enterprise accounts.
• Protect customer retention and support successful renewals.
• Identify expansion opportunities and ensure customers realize value from Lokalise over time.
• Manage a portfolio of strategic customers, focusing on French-speaking stakeholders and organizations.
• Act as a trusted commercial partner, connecting Lokalise’s capabilities to customer business objectives.
• Report to the Director of Sales EMEA and collaborate with Customer Success, Solutions Architecture, Product, Finance, and Legal.
• Measured primarily on account expansion through upselling, cross-selling, and broader customer adoption.

What You Will Do

• Take responsibility for the full commercial lifecycle of assigned enterprise accounts.
• Monitor account health, customer engagement, product value, and commercial risks.
• Identify and execute upsell, cross-sell, and expansion opportunities.
• Create and maintain clear account plans based on customer goals and opportunities for collaboration.
• Advise customers on improving their localization and content workflows.
• Coordinate multi-stakeholder opportunities and contract negotiations.
• Work closely with Customer Success and Solutions Architecture to support retention and expansion.
• Proactively explore and apply AI tools to improve customer research and decision-making.

Qualifications

• +5 years of experience owning the commercial lifecycle of strategic or enterprise customer accounts.
• A track record of protecting customer revenue and achieving gross revenue retention.
• Professional fluency in French, including leading customer conversations and negotiations.
• Ability to understand complex SaaS products and translate product capabilities into commercial value.
• Strong written and spoken English for effective collaboration across a remote organization.
• Experience engaging and influencing C-level and senior stakeholders.
• Strong commercial skills, including identifying growth opportunities and negotiating contracts.
• Competency using AI tools for customer research and account planning.

It’s a Plus If You Have

• Experience managing or selling to enterprise customers in the French market.
• Experience engaging technical stakeholders in addition to business buyers.
• Experience selling localization, translation management, or workflow software.
• Experience with procurement processes such as RFPs or security reviews.
• Familiarity with structured sales methodologies or account planning frameworks.

Benefits

• 💰 Competitive salary and employee stock options.
• 🌍 Fully remote setup with flexible working hours.
• 🏢 Co-working budget for days away from your home office.
• 🌴 Flexible vacation policy to recharge when needed.
• 🖥️ Home office setup budget for optimal work conditions.
• 📚 Learning & development budget for skill and career growth.
• 🏥 Health insurance coverage.
• 🧘 Wellness allowance for mental and physical well-being.
• 🤝 Great startup culture with regular retreats and social events.