[Hiring] Senior Account Manager @Persado

Role Description

As a Senior Account Manager you will be responsible for partnering with both internal teams and customers to drive value through adoption of Persado’s platform. You will collaborate with customers daily to build relationships, establish success metrics & track results, drive utilization, bring awareness of all available Persado solutions, and uncover growth opportunities.

This is a remote role, but candidates should be located on the East Coast, preferably within the Washington, DC area, with the ability to travel occasionally to client locations, including DC, North Carolina, and New York.

• Serve as the primary day-to-day contact for 2-5 Enterprise accounts in Financial Services, driving customer engagement and adoption of Persado.
• Plan, lead, and present Quarterly Business Reviews that demonstrate ROI and surface expansion opportunities.
• Develop and execute results-driven account plans aligned to quarterly, semi-annual, and annual customer goals.
• Act as a strategic advisor on Persado products—onboarding users, enabling adoption, and championing customer needs.
• Own issue resolution and escalate as needed; identify process or product improvements to enhance customer experience.
• Build deep, trusted relationships with key stakeholders, including regular in-person engagement at customer sites (expect ~20-30% travel).

Qualifications

• The ideal candidate will be bright, ambitious, self-driven, hard-working and flexible.
• 4+ years of experience in Customer Success, Account Management, or a related role at a high-growth SaaS, tech, or digital marketing company serving large Enterprise clients.
• A proven track record of retaining and growing enterprise accounts, including identifying and sourcing expansion opportunities.
• Comfortable operating autonomously across multiple enterprise stakeholders and traveling to customer sites regularly.
• Strong analytical mindset; able to interpret data, calculate ROI, and support impact reporting using Excel or Google Sheets (including pivot tables and basic formulas).
• A basic understanding of key marketing programs and channels.
• Bonus: direct exposure working with financial institutions on marketing-related efforts.

Benefits

• A hybrid working model designed for true work-life harmony, featuring generous and flexible time off.
• Structured onboarding, dedicated enablement teams, and clear internal mobility paths to accelerate your career.
• Competitive base salary, equitable compensation practices, and a dedicated Employee Enrichment Fund for personal passions or home office upgrades.
• Robust Diversity, Inclusion & Belonging initiatives + two paid volunteer days per year (#PersadoCares), and charitable donation matching.