[Hiring] Resource Engagement Manager @Softchoice

Role Description

The Resource Engagement Manager will be responsible for collaborating with sales and presales to engage directly with customers to identify consulting and staff augmentation opportunities to support their resourcing needs. We will be looking for you – and your passion, to join our team of innovative experts who plan and execute our recruitment practices to contribute directly to our company’s performance and growth.

• Prospect for new opportunities and present our consulting and staff augmentation program known as our agility offering to prospective customers across North America.
• Work closely with sales and presales to identify and validate potential agility-based engagements.
• Locate, validate, and present qualified consultants.
• Establish, maintain, and develop effective customer and consultant relationships.
• Manage customer and consultant escalations and establish achievable outcomes.
• Follow existing processes in the delivery of the agility offering; make recommendations to the Manager, Agility Program for changes or improvements that focus on areas like increased efficiency, revenue growth, profit optimization, etc.
• Ensure you are achieving monthly, quarterly, and annual sales targets.
• Take a lead role in running the delivery by working directly with the customer to ensure a successful engagement and CSAT result.
• Schedule, manage and attend sales calls and identify and develop new opportunities within North America across all vertical markets with an emphasis on Commercial Mid-Market and Enterprise Accounts.
• Advise and partner with account managers to identify opportunities for staff augmentation with customers.
• Perform phone screens, shortlists of candidates, conduct and lead the interview process, manage debriefs discussions and offer processes.
• Ensure potential consultants meet/exceed Softchoice quality standards and are properly equipped to interact with Softchoice customers.
• Demonstrate high quality customer service by working closely with Services’ teams and consultants to evolve and improve the quality of service and the overall customer experience.

Qualifications

• Experience in business development and account management within IT consulting and/or professional services.
• Experience presenting to C-Suite and other decision makers.
• Take a lead role in running the delivery of services to complex organizations.
• Ability to build confidence and strong partnerships with customer hiring managers.
• Ability to drive proposal, pricing leading to achieve targeted revenue and margin goals.
• Proven ability to work independently as well as to perform effectively in a team oriented, charismatic environment.
• Strong business acumen and the ability to manage your time efficiently in a team oriented, charismatic environment.
• A college or university degree is desired.

Compensation

A reasonable estimate of the current base pay range for this position in Toronto is $95,000 to $105,000, annually.

Benefits

• You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success.
• At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other.
• Plan your workdays in a way that suits you best.
• Proudly recognized as a Great Place to Work for 21 consecutive years.
• We are committed to a company culture where every team member can be their authentic self.
• Benefit from competitive perks that start on day one.

Inclusion & Equal Opportunity Employment

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require Accommodation?

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to [email protected]. We are committed to working with you to best meet your needs.

Our Commitment to Your Experience

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID

7744