[Hiring] Partnerships Executive @Manila Recruitment

Role Description

The role involves supporting account management, reporting, and supplier coordination to ensure efficient operations and customer satisfaction.

Job Responsibilities

• Account Support, Reporting and Due Diligence
  • Prepare, update, and analyze weekly, monthly, and quarterly KPI reports for key customers.
  • Collate and analyze sales-out data and Electronic Point of Sale (EPOS) data to monitor sales performance, identify trends, and support commercial reporting.
  • Track customer submissions of EPOS data and calculate promotional support liabilities based on the information provided.
  • Conduct due diligence by reviewing and validating customer, supplier, product, pricing, and commercial information to ensure accuracy, completeness, and compliance with agreed requirements.
  • Identify discrepancies in account records, sales data, pricing, and promotional claims, and coordinate with relevant stakeholders to resolve them.
  • Conduct competitor product and category analysis, including competitor shops and regular market reviews.
  • Prepare market reports, presentations, agendas, and supporting materials for customer meetings.
  • Provide accurate reports, analysis, and account-related information to support the Partnerships Manager and Sales Team.
• Supplier Coordination and Product Information
  • Liaise with branded suppliers to gather new product information, specifications, images, videos, and other relevant product materials.
  • Coordinate with suppliers to obtain timely commercial and marketing information for customer range reviews and promotional activities.
  • Maintain an understanding of products, categories, and market developments to support the Partnerships and Sales Teams.
  • Work with the Commercial Team and suppliers to support stock coordination and maintain optimum stock levels.
• Database and Commercial Administration
  • Maintain and update product databases, customer KPI files, supplier range documents, and price lists to ensure accuracy and completeness.
  • Update promotional plans, pricing information, discounts, rebates, sales-out allowances (SOAs), and other commercial records.
  • Track SOAs, debit notes, and promotional support liabilities, ensuring supporting information is accurate and properly documented.
  • Verify relevant pricing, product, and promotional details before updating records or distributing information to internal teams.
  • Monitor outstanding information and follow up with customers, suppliers, and internal stakeholders to ensure deadlines are met.
• Customer Support and Escalation Management
  • Communicate efficiently and professionally with customers, suppliers, and internal teams to obtain information, provide updates, and resolve account-related queries.
  • Act as an initial point of contact for escalations from Home Delivery Business Partners involving unresolved end-user experience issues that have not been resolved by the Customer Service Team.
  • Coordinate with relevant teams to investigate escalated concerns, track follow-up actions, and support timely resolution.
  • Maintain accurate escalation records and ensure outstanding issues are followed through to completion.
• Team Support and Business Continuity
  • Provide administrative and coordination support to the Partnerships Manager and Sales Team to ensure the smooth day-to-day operation of the Partnerships function.
  • Prepare product information, promotional materials, reports, and comparison tables to support sales activities.
  • Maintain sufficient knowledge of key accounts, suppliers, reporting processes, and ongoing activities to deputise for the Partnerships Manager during periods of absence.
  • Identify opportunities to improve administrative processes, reporting accuracy, due diligence practices, and information management.
  • Undertake other relevant duties to support efficient business operations and comply with company policies, procedures, and standards.

Qualifications

• At least 2 years of relevant experience in administrative support, account support, reporting, or a similar role.
• Strong Microsoft Excel skills, including VLOOKUP, PivotTables, and data analysis.
• Proficiency in Microsoft Outlook and PowerPoint.
• Strong analytical skills and attention to detail when handling data and preparing reports.
• Ability to maintain accurate records, databases, price lists, and promotional plans.
• Ability to work with deadlines and manage multiple administrative tasks.
• Willingness to work from 9:00 AM to 5:00 PM UK time.

Requirements

• Previous experience in account support or account management.
• Experience working with international clients, companies, or remote teams.
• Exposure to supplier coordination, customer relationship support, and partnership administration.
• Experience preparing sales and KPI reports and analyzing product performance.
• Familiarity with pricing, rebates, discounts, sales-out allowances, and cost analysis.
• Experience with due diligence, stock coordination, and resolving customer issues.
• Advanced Excel skills, including Power Query.
• Bachelor's degree or equivalent educational qualification.

Soft Skills

• Customer-focused, with a strong commitment to service delivery excellence.
• Excellent communication and interpersonal skills for coordinating with internal teams and external stakeholders.
• Strong organizational and time management skills.
• Commercially minded, with the ability to understand business needs and priorities.
• Proactive and detail-oriented, with a commitment to accuracy.
• Reliable and results-driven, with a strong sense of ownership and follow-through.
• Team player with a positive attitude and willingness to support team goals.
• Adaptable and committed to continuous improvement of processes.

Job Type

Full-Time Permanent

Schedule

Monday – Friday, 2PM (PHT)

Location

Permanent Work-From-Home

Industry

Retail and Distribution